Strategic Accounts Customer Experience Lead

Select Custom Solutions (SCS); Town of Medary (WI); Presencial; USD 56.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Paid Holidays Off

Uniform Program

Shoe Allowance

Onsite gym

Career Advancement Opportunities

Leadership Development

Descripción de la vacante

Select Custom Solutions in La Crosse, WI is hiring a Customer Experience Specialist for Key Accounts. The role partners with Sales and Operations to deliver an exceptional customer experience for strategic partners and key accounts, reporting to the Sr. Customer Success Manager.

The position emphasizes relationship-building, order management, and cross-functional coordination. The role requires a bachelor’s degree and 3+ years in customer experience, with 2+ years handling strategic customers.

Formación

• Bachelor’s Degree in Business, Supply Chain, or Management.
• Minimum three (3) years of experience in customer experience.
• Minimum two (2) years of experience working directly with strategic customers.

Responsabilidades

• Initiate and maintain regular contact with strategic and key customers to build/strengthen relationships and trust.
• Collaborate with Logistics, Customer Experience, and Sales to support strategic and key accounts including order management.
• Identify cross-selling and upselling opportunities within strategic and key customers.
• Coordinate communication with Purchasing, Production Planning, and Sales for product runs at various facilities.
• Manage CRM database for inquiries, samples, projects, and documentation.
• Prepare weekly and quarterly customer activity reports for management.

Educación

Bachelor’s Degree in Business, Supply Chain, or Management

Herramientas

CRM

Descripción del empleo

Select Custom Solutions in La Crosse, WI is hiring a Customer Experience Specialist for Key Accounts. The role partners with Sales and Operations to deliver an exceptional customer experience for strategic partners and key accounts, reporting to the Sr. Customer Success Manager.

The position emphasizes relationship-building, order management, and cross-functional coordination. The role requires a bachelor’s degree and 3+ years in customer experience, with 2+ years handling strategic customers.