Strategic Key Accounts CX Specialist

Select Custom Solutions; La Crosse (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays Off

Uniform Program

Shoe Allowance

Onsite gym

Career Advancement Opportunities

Leadership Development

Community involvement opportunities

Sustainability programs

Job summary

Select Custom Solutions in La Crosse, WI is seeking a Customer Experience Specialist for Key Accounts to partner with Sales and Operations and deliver exceptional service to strategic customers. You will build strong relationships, coordinate with Logistics, Production Planning, and Sales, and act as a trusted advisor within the organization.

The role requires a Bachelor’s degree in Business, Supply Chain, or Management and 3+ years in customer experience, including direct work with strategic

Qualifications

• Bachelor’s Degree in Business, Supply Chain, or Management is required.
• Equivalent combination of education and/or experience may be considered.
• Minimum three (3) years of experience in customer experience is required.
• Minimum two (2) years of experience working directly with strategic customers is required.

Responsibilities

• Initiate and maintain regular contact with strategic and key customers to build relationships and trust.
• Collaborate with Logistics, Customer Experience, and Sales to support strategic accounts including transactions and follow-up.
• Pro-actively identify cross-selling and upselling opportunities within strategic customer accounts.
• Manage inquiries, orders, and communications with customers and internal teams in a timely manner.
• Oversee CRM database for inquiries, samples, projects, and documentation.

Education

Bachelor’s Degree in Business, Supply Chain, or Management

Equivalent combination of education and/or experience

Job description

Select Custom Solutions in La Crosse, WI is seeking a Customer Experience Specialist for Key Accounts to partner with Sales and Operations and deliver exceptional service to strategic customers. You will build strong relationships, coordinate with Logistics, Production Planning, and Sales, and act as a trusted advisor within the organization.

The role requires a Bachelor’s degree in Business, Supply Chain, or Management and 3+ years in customer experience, including direct work with strategic