B2B Key Accounts CX Specialist

Select Custom Solutions (SCS); La Crosse (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Select Custom Solutions in La Crosse, WI is seeking a Customer Experience Specialist to partner with Sales and Operations, driving an exceptional experience for strategic accounts and maintaining CRM records. You will build strong relationships, manage orders, coordinate with Logistics, Purchasing and Production Planning to meet customer needs.

Qualifications include a Bachelor’s Degree in Business, Supply Chain, or Management and at least three years in customer experience, with two years

Qualifications

• Experience: Minimum three (3) years of experience in customer experience.
• Experience with strategic customers: Minimum two (2) years of experience working directly with strategic customers.

Responsibilities

• Initiate and maintain regular contact with strategic and key customers to build/strengthen relationships and trust.
• Closely collaborate with Logistics, Customer Experience, and Sales to best support strategic and key customer accounts including transaction set up, order management, and follow up with internal and external parties.

Education

Bachelor’s Degree in Business, Supply Chain, or Management

Job description

Select Custom Solutions in La Crosse, WI is seeking a Customer Experience Specialist to partner with Sales and Operations, driving an exceptional experience for strategic accounts and maintaining CRM records. You will build strong relationships, manage orders, coordinate with Logistics, Purchasing and Production Planning to meet customer needs.

Qualifications include a Bachelor’s Degree in Business, Supply Chain, or Management and at least three years in customer experience, with two years