Strategic B2B CX Lead — Key Accounts

LAOSHC; La Crosse (WI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays Off

Uniform Program

Shoe Allowance

Onsite gym

Career Advancement Opportunities

Leadership Development

Community involvement opportunities

Job summary

Select Custom Solutions in La Crosse, WI is seeking a Customer Experience Specialist to partner with Sales and Operations to deliver outstanding support for strategic partners and key accounts. You will nurture relationships, coordinate with Logistics and Production, and act as a trusted advisor within Select Milk’s network.

You will maintain CRM data, manage order-related communications, and contribute to timely responses and proactive problem resolution.

Qualifications

• Bachelor’s Degree in Business, Supply Chain, or Management required.
• Minimum three (3) years of experience in customer experience required.
• Minimum two (2) years of experience working directly with strategic customers required.
• Equivalent combination of education and/or experience may be considered.

Responsibilities

• Develop and maintain strong relationships with strategic and key customers.
• Collaborate with Logistics, Customer Experience, and Sales to support accounts.
• Identify cross-selling and upselling opportunities within strategic and key customers.
• Manage CRM for inquiries, samples, projects, and documentation.
• Create weekly reports for strategic and key customers and present quarterly reviews.

Skills

Customer experience

Strategic account management

CRM systems

Cross-functional collaboration

Data analysis

Education

Bachelor’s Degree in Business, Supply Chain, or Management

Tools

CRM system

Job description

Select Custom Solutions in La Crosse, WI is seeking a Customer Experience Specialist to partner with Sales and Operations to deliver outstanding support for strategic partners and key accounts. You will nurture relationships, coordinate with Logistics and Production, and act as a trusted advisor within Select Milk’s network.

You will maintain CRM data, manage order-related communications, and contribute to timely responses and proactive problem resolution.