Strategic Accounts & Contracts Manager

North Atlantic Service; Hampton (NH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Competitive pay based on experience

401k plan and match

Health, Dental, Vision Insurance

6 Paid Company Holidays

Paid Time Off

Employee Discount - landscaping, fire木

Advancement Opportunities

Job summary

North Atlantic Service is seeking an experienced Account & Contracts Manager to oversee relationships across snow, landscape, and facilities services. You will manage renewals, contract administration, and customer lifecycle tasks, coordinating with Sales, Operations, and Account Management to ensure accurate pricing, scope, and service delivery.

The role emphasizes strong communication, organization, and attention to detail, with responsibility for onboarding, implementation, and ongoing

Qualifications

• 3+ years in account management or contract administration preferred.
• Excellent written and verbal communication.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Manage day-to-day relationships for an assigned portfolio of snow, landscape and facilities maintenance customers.
• Serve as a primary customer contact for routine questions, service requests, concerns, and follow-up.
• Coordinate customer needs with Operations and field management to ensure expectations are communicated and addressed.
• Follow up on service issues and ensure open items are brought to resolution.
• Review account performance and identify recurring service concerns or opportunities for improvement.
• Conduct property walks, customer meetings, and seasonal reviews as needed.
• Identify opportunities for enhancements, additional services, or expanded scope and communicate those opportunities to department leadership.
• Maintain accurate customer, property, contact, scope, and account information within company systems.
• Answer and respond to customer calls, complaints, and service requests through the service ticket phone line, including during outside of business hours during winter weather events.

Skills

Account management

Contract administration

Customer service

Property management

Facilities management

Landscaping

Snow removal

Communication skills

Organization

Detail-oriented

CRM systems

Microsoft Office Suite

Travel

Tools

CRM systems

Microsoft Office Suite

Job description

North Atlantic Service is seeking an experienced Account & Contracts Manager to oversee relationships across snow, landscape, and facilities services. You will manage renewals, contract administration, and customer lifecycle tasks, coordinating with Sales, Operations, and Account Management to ensure accurate pricing, scope, and service delivery.

The role emphasizes strong communication, organization, and attention to detail, with responsibility for onboarding, implementation, and ongoing