Strategic Account Director: Client Growth & Ops Lead

Case Facilities Management Solutions

North Attleborough (MA)

On-site

USD 120,000 - 160,000

Full time

4 days ago

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Job summary

Case Facility Management Solutions is seeking an Account Director to lead operational performance, client experience, and financial outcomes for a portfolio of client accounts across snow, landscape, and exterior services. You will coordinate cross-functional teams, drive pre-season planning, in-season delivery, and post-season execution while focusing on client retention and growth.

The role requires strong financial acumen, executive communication, and the ability to influence without direct

Qualifications

Experience leading multi-site client accounts and cross-functional teams.
Strong financial acumen with portfolio-level revenue, margin and cost oversight.
Proven ability to drive client retention, expansion, and partnership growth.
Executive-level communication and relationship management skills.
Proficiency with CRM, reporting tools, and enterprise systems.

Responsibilities

Serve as the primary operational leader for assigned client accounts across snow, landscape, and exterior services.
Coordinate field leadership to ensure service delivery meets client expectations.
Monitor KPIs, SLAs, and performance metrics; manage corrective actions.
Oversee preseason, in-season, and postseason activities for portfolio.
Support pricing strategy, renewals, and portfolio growth initiatives.
Influence cross-functional teams and partner with HR, finance, and operations.