Strategic Account Specialist - Sales & Customer Growth

Caterpillar Inc.; Kennett Square (Chester County); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Paid time off

Job summary

Caterpillar Inc. in Kennett Square, PA is seeking an Account Specialist to provide administrative, operational, and customer support for the sales and account management teams.

You will manage customer lifecycles, maintain records, and help improve the overall customer experience while coordinating communications and sales processes. The role requires strong relationship-building, communication, and problem-solving skills, with a focus on delivering value to customers and supporting growth

Qualifications

• Experience in customer service, retail sales, or account management.
• Strong relationship management, communication, negotiation, and customer service skills.
• Demonstrated ability to apply and develop customer-focused solutions.

Responsibilities

• Maintain and track sales leads, contracts, amendments, renewals, and customer records throughout the customer lifecycle.
• Monitor and report on sales activities, customer accounts, and renewal status, providing updates to internal stakeholders as needed.
• Track customer orders and support the contract-to-implementation process.
• Serve as a primary point of contact for customer inquiries related to products, services, contracts, and orders.
• Support order-to-delivery activities while ensuring compliance with customer, dealer, and business requirements.
• Maintain account databases, documentation, schedules, and sales-related records.
• Prepare reports and assist with process improvements that enhance customer support and operational efficiency.
• Conduct research on prospective and existing customers to identify growth opportunities and support account planning activities.
• Assist with maintaining sales pipelines and tracking account activity.
• Develop, update, and manage sales support materials, presentations, proposals, and customer-facing collateral.
• Coordinate logistics and preparation for customer meetings, presentations, demonstrations, and sales events.
• Support sales and account management teams with customer communications, follow-up activities, and relationship management efforts.

Skills

Customer service

Retail sales

Account management

Relationship management

Communication

Negotiation

Problem solving

Education

Bachelor's degree in business

Job description

Caterpillar Inc. in Kennett Square, PA is seeking an Account Specialist to provide administrative, operational, and customer support for the sales and account management teams.

You will manage customer lifecycles, maintain records, and help improve the overall customer experience while coordinating communications and sales processes. The role requires strong relationship-building, communication, and problem-solving skills, with a focus on delivering value to customers and supporting growth