Account Specialist

Caterpillar; Kennett Square (Chester County); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plan

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Incentive bonus

Parental leave

Job summary

Caterpillar’s Account Specialist in Kennett Square, PA provides essential administrative and customer support to the sales team, manages customer records and orders, and helps optimize the customer experience throughout the lifecycle. The role emphasizes coordination across internal teams to ensure needs are met and inquiries are resolved efficiently.

The position requires strong communication, relationship building, and problem-solving skills, with travel up to 10% and on-site work five days a

Qualifications

• Experience in customer service, retail sales, or account management.
• Strong relationship management, communication, negotiation, and customer service skills.
• Demonstrated ability to apply and develop customer-focused solutions.

Responsibilities

• Maintain and track sales leads, contracts, amendments, renewals, and customer records throughout the customer lifecycle.
• Monitor and report on sales activities, customer accounts, and renewal status, providing updates to internal stakeholders as needed.
• Track customer orders and support the contract-to-implementation process.
• Serve as a primary point of contact for customer inquiries related to products, services, contracts, and orders.
• Support order-to-delivery activities while ensuring compliance with customer, dealer, and business requirements.
• Maintain account databases, documentation, schedules, and sales-related records.
• Prepare reports and assist with process improvements that enhance customer support and operational efficiency.
• Conduct research on prospective and existing customers to identify growth opportunities and support account planning activities.
• Assist with maintaining sales pipelines and tracking account activity.
• Develop, update, and manage sales support materials, presentations, proposals, and customer-facing collateral.
• Coordinate logistics and preparation for customer meetings, presentations, demonstrations, and sales events.
• Support sales and account management teams with customer communications, follow-up activities, and relationship management efforts.

Skills

Customer service

Account management

Relationship management

Communication

Negotiation

Education

Bachelor’s degree in business/marketing

Job description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more.

With a rich history of more than 95 years in the electric power business, our team has world‑class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

The Account Specialist provides administrative, operational, and customer support for the sales and account management teams. Supports customer lifecycle activities, maintains account records and sales pipelines, coordinates customer communications, and helps improve the overall customer experience

Additional Information:

• This position is located in Kennett Square, PA.
• Domestic travel up to 10% is required.
• Domestic relocation assistance is not offered for this position.
• Visa sponsorship is NOT offered for this position.
• We’re back! All roles at Caterpillar Inc. report on-site 5 days per week

What You Will Do

Sales & Operational Support

• Maintain and track sales leads, contracts, amendments, renewals, and customer records throughout the customer lifecycle.
• Monitor and report on sales activities, customer accounts, and renewal status, providing updates to internal stakeholders as needed.
• Track customer orders and support the contract-to-implementation process.
• Serve as a primary point of contact for customer inquiries related to products, services, contracts, and orders.
• Support order-to-delivery activities while ensuring compliance with customer, dealer, and business requirements.
• Maintain account databases, documentation, schedules, and sales-related records.
• Prepare reports and assist with process improvements that enhance customer support and operational efficiency.

Business Development & Account Management Support

• Conduct research on prospective and existing customers to identify growth opportunities and support account planning activities.
• Assist with maintaining sales pipelines and tracking account activity.
• Develop, update, and manage sales support materials, presentations, proposals, and customer-facing collateral.
• Coordinate logistics and preparation for customer meetings, presentations, demonstrations, and sales events.
• Support sales and account management teams with customer communications, follow-up activities, and relationship management efforts.

What You Will Have

• Experience in customer service, retail sales, or account management.
• Strong relationship management, communication, negotiation, and customer service skills.
• Demonstrated ability to apply and develop customer-focused solutions.

Customer Focus

• Delivers responsive customer service and resolves customer issues in a timely manner.
• Understands customer needs and supports solutions that enhance customer satisfaction.

Industry Knowledge

• Demonstrates understanding of company products, services, customers, and market dynamics.
• Maintains awareness of relevant industry trends and business practices.

Decision Making & Problem Solving

• Gathers and organizes information to support informed decisions.
• Identifies issues, evaluates options, and recommends practical solutions.

Effective Communication

• Communicates clearly in written and verbal formats.
• Builds productive relationships with customers, dealers, and internal stakeholders.

Relationship Management

• Establishes and maintains positive working relationships.
• Responds effectively to customer and partner needs while supporting long‑term engagement.

Account Management

• Supports day-to-day account activities and customer lifecycle processes.
• Coordinates with internal teams to ensure customer requirements are met.

Value Selling

• Understands customer business needs and supports delivery of value-based solutions.
• Assists in preparing proposals and materials that demonstrate customer benefits.

Top Candidates Will Have

• Bachelor’s degree in business, marketing, or a related field.
• Understanding of demand response, deregulated energy markets (PJM, ISO-NE, MISO, etc.), investor‑owned utilities (IOUs), and/or regulated utility environments is a plus.

Summary Pay Range:

$89,210.00 - $133,810.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part‑time employees

This position requires working onsite five days a week.Visa Sponsorship is not available for this position.

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.