Strategic Account Growth Specialist

Carpenter Technology Corporation; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Carpenter Technology Corporation is seeking a Business Development Account Representative to liaison with customers and manage assigned accounts from Raleigh, NC or Reading, PA. You will support scheduling, pricing, forecasting, and specifications while building strong internal relationships.

This role emphasizes proactive account development, problem solving, and adherence to policy and process standards to drive customer satisfaction and revenue growth.

Qualifications

• High School diploma required; two- or four-year degree preferred.
• Minimal experience required; two+ years of customer account management experience preferred.

Responsibilities

• Liaison between customer and Carpenter to provide support and account management.
• Own processes related to daily activities of assigned accounts.
• Develop and maintain customer-specific account documentation.
• Initiate proactive calls to new and existing accounts to support selling and service strategies.
• Adhere to corporate, department, quality, and regulatory policies.

Skills

Customer account management

Account documentation

Data Warehouse reports

Microsoft Office

Databases

Education

High School diploma

Two- or four-year degree preferred

Tools

SOPs IREP order entry

EDI systems

Job description

Carpenter Technology Corporation is seeking a Business Development Account Representative to liaison with customers and manage assigned accounts from Raleigh, NC or Reading, PA. You will support scheduling, pricing, forecasting, and specifications while building strong internal relationships.

This role emphasizes proactive account development, problem solving, and adherence to policy and process standards to drive customer satisfaction and revenue growth.