Strategic Account Manager — Energy & Customer Growth

Caterpillar; Kennett Square (Chester County); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

PTO & Holidays

HSA & FSAs

Career development

Incentive bonus

Job summary

Caterpillar's Account Manager role in Kennett Square, PA focuses on managing customer relationships, driving account growth, and delivering exceptional service across assigned accounts and dealers. You will own the lifecycle from pre-sales to renewals, expanding relationships and coordinating cross-functional teams to meet customer needs and strategic objectives.

Domestic travel of 25% to 50% is required to support meetings, events, and business development activities.

Qualifications

• Experience in account management, business development, customer success, or consultative sales.
• Strong relationship management and negotiation skills.
• Ability to analyze opportunities and recommend growth actions.
• Understanding of distributed energy markets and utility environments.
• Demonstrated value-selling capability with customers.

Responsibilities

• Manage a portfolio of assigned customers, channel partners, and dealers.
• Expand existing relationships by identifying opportunities for additional products and services.
• Develop and maintain relationships to support long-term retention and satisfaction.
• Own the customer lifecycle from pre-sales and onboarding through renewals and success activities.
• Monitor account performance and proactively address issues and opportunities.

Skills

Account management

Relationship building

Communication

Negotiation

Sales strategy

Customer success

Education

Bachelor’s degree

Job description

Caterpillar's Account Manager role in Kennett Square, PA focuses on managing customer relationships, driving account growth, and delivering exceptional service across assigned accounts and dealers. You will own the lifecycle from pre-sales to renewals, expanding relationships and coordinating cross-functional teams to meet customer needs and strategic objectives.

Domestic travel of 25% to 50% is required to support meetings, events, and business development activities.