Strategic Account Solutions Specialist

Smurfit Westrock; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401k with company match

Paid vacation time & holidays

Life Insurance & AD&D

Disability Insurance

Tuition Reimbursement

Job summary

Smurfit Westrock in Fort Worth, TX is hiring a Customer Service Specialist to manage inquiries, orders, and quotes for strategic accounts. The role supports sales, coordinates with internal teams, and ensures on-time order processing with a focus on customer satisfaction.

The position requires a 3+ year background in a related field, an AA or equivalent, and strong English communication skills. It is a Monday–Friday on-site role with limited travel and benefits.

Qualifications

• AA or equivalent from two-year college or technical school preferred.
• Minimum of 3 years of experience in a related field required. Knowledge of packaging products or distribution preferred.
• Experience with project management and meeting specific deadlines in a dynamic environment.
• Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions.
• Fluency in English required, verbal and written; bilingual skills preferred.

Responsibilities

• Lead the RFQ process: spec material, collect customer information, maintain quote log and follow through with communication between purchasing and sales until point of sale.
• Serves as primary contact for Strategic Customers and Sales Staff for specific customers and/or project information.
• Provides prompt communication with the customer, sales and internal functions regarding existing challenges to meet order expectations.
• Gathers input, evaluates, and makes recommendations from a technical standpoint concerning cost, production schedule, order entry, etc.

Skills

Verbal communication

Written communication

MS Office

Data entry

Analytical skills

Project management

Customer service

Education

Associate degree (AA) or equivalent

Tools

MS Office Suite

Job description

Smurfit Westrock in Fort Worth, TX is hiring a Customer Service Specialist to manage inquiries, orders, and quotes for strategic accounts. The role supports sales, coordinates with internal teams, and ensures on-time order processing with a focus on customer satisfaction.

The position requires a 3+ year background in a related field, an AA or equivalent, and strong English communication skills. It is a Monday–Friday on-site role with limited travel and benefits.