Strategic Customer Solutions Lead

WestRock Company; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

WestRock Company in Fort Worth, Texas is seeking a Customer Solution Champion to support sales representatives, manage customer orders, and identify new business opportunities. The ideal candidate will have over 7 years of experience in the packaging industry and possess strong analytical skills.

You will lead the RFQ process and serve as the primary contact for strategic customers, working to improve profitability and ensure on-time delivery. A degree and proficiency in MS Office are desired.

Qualifications

• Minimum of 7 years of experience in the packaging or distribution industry.
• Experience with project management and meeting deadlines in dynamic environments.
• Fluency in English, bilingual skills preferred.

Responsibilities

• Serve as primary contact for Strategic Customers and Sales Staff.
• Analyze data related to customer specifications and pricing.
• Monitor sales/profitability/service levels for strategic accounts.

Skills

Analytical skills

Interpersonal skills

Project management

Communication skills

Data entry skills

Education

Associate degree (AA) or equivalent

Bachelor’s Degree

Tools

MS Office products

Job description

WestRock Company in Fort Worth, Texas is seeking a Customer Solution Champion to support sales representatives, manage customer orders, and identify new business opportunities. The ideal candidate will have over 7 years of experience in the packaging industry and possess strong analytical skills.

You will lead the RFQ process and serve as the primary contact for strategic customers, working to improve profitability and ensure on-time delivery. A degree and proficiency in MS Office are desired.