Strategic Customer Solutions Lead

Smurfit Westrock; Los Angeles (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

The Customer Solution Strategist at Smurfit Westrock will handle inbound phone and email inquiries from existing and potential customers. You will maintain customer accounts, process orders and samples, and communicate order schedules and potential delays to customers and sales staff.

On-site role with regular hours. You will collaborate with purchasing and sales, prepare quotations for strategic accounts, and drive timely responses while seeking add-on opportunities.

Qualifications

• AA or equivalent from two-year college or technical school.
• Minimum of 3 years in a related field; packaging knowledge preferred.
• Experience with project management and meeting deadlines in a dynamic environment.
• Fluency in English, verbal and written.

Responsibilities

• Receive phone and email inquiries from customers and manage accounts and orders.
• Prepare, enter, and monitor customer orders for strategic accounts.
• Communicate order schedules and delays to customers and sales staff.
• Solicit add-on sales based on customer needs.

Skills

Customer Service

Data Entry

MS Office

English Fluency

Project Coordination

Education

Associate degree (AA)

Tools

MS Excel

CRM Software

Job description

The Customer Solution Strategist at Smurfit Westrock will handle inbound phone and email inquiries from existing and potential customers. You will maintain customer accounts, process orders and samples, and communicate order schedules and potential delays to customers and sales staff.

On-site role with regular hours. You will collaborate with purchasing and sales, prepare quotations for strategic accounts, and drive timely responses while seeking add-on opportunities.