Strategic Accounts Customer Service Lead

Smurfit Westrock; Greensboro (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Smurfit Westrock in Greensboro, NC is seeking a Sr. Coordinator, Customer Service to serve as the primary contact for strategic customers and sales reps. You will enter orders, coordinate projects, and communicate updates to ensure on-time delivery across planning, production, and shipping.

You will support a fast-paced team with strong emphasis on accuracy, CRM/ERP data integrity, and proactive problem solving. A manufacturing background and MS Office proficiency are valued assets.

Qualifications

• High school diploma or GED required; Associate degree or technical certification preferred.
• 3-5 years of customer service, account management, or project coordination experience in a manufacturing environment preferred.
• Proficiency with Microsoft Office; experience with ERP/CRM systems preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build trust with customers and internal teams.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Reliable, punctual, and committed to delivering high-quality work.
• Drug screening after conditional job offer is required.

Responsibilities

• Act as the primary point of contact for strategic customers and sales representatives.
• Enter, review, and manage customer orders with high accuracy.
• Develop and monitor project timelines to ensure on-time delivery.
• Coordinate with Planning, Scheduling, Production, and Shipping to align expectations.
• Track multiple projects through development, production, and fulfillment.
• Communicate proactively with customers and sales when delivery or scope issues arise.

Skills

Customer service

Communication skills

Organization

Multitasking

ERP/CRM familiarity

Education

High school diploma or GED

Associate degree or technical certification preferred

Tools

Microsoft Office

ERP/CRM systems

Job description

Smurfit Westrock in Greensboro, NC is seeking a Sr. Coordinator, Customer Service to serve as the primary contact for strategic customers and sales reps. You will enter orders, coordinate projects, and communicate updates to ensure on-time delivery across planning, production, and shipping.

You will support a fast-paced team with strong emphasis on accuracy, CRM/ERP data integrity, and proactive problem solving. A manufacturing background and MS Office proficiency are valued assets.