Strategic Account Relations Specialist for Builders

Wisenbaker Builder Services, Inc.; Dallas (TX); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Wisenbaker Builder Services, Inc. is seeking a Customer Service Representative to be the go-to contact for our clients and internal teams. You will ensure accuracy of orders, answer questions, and drive on-time delivery while maintaining strong relationships.

You will collaborate with builders, departments, and teammates to support smooth project flow from selection to schedule, with tools, training, and a team behind you. This role emphasizes proactive problem solving and client satisfaction.

Qualifications

• High school diploma required; college degree preferred.
• 1–2 years of customer service experience, construction/homebuilding a plus.
• Strong communication skills across phone, email and in person.
• Detail oriented, organized, and able to work under pressure.

Responsibilities

• Serve as the primary point of contact for assigned accounts, both internal and external.
• Review account process sheets and stay updated on implementation changes.
• Verify final selections, change orders, and scheduling communications.
• Ensure products are ordered and timelines are met.
• Respond to status inquiries and customer follow-ups.
• Track and collect Purchase Orders and manage Need PO lists.
• Build long-term relationships with a professional, solutions-first mindset.

Skills

Communication skills

Microsoft Office

Detail-oriented

Problem solving

Team player

Customer service

Education

High school diploma

College degree preferred

Tools

CRM software

Order entry software

Job description

Wisenbaker Builder Services, Inc. is seeking a Customer Service Representative to be the go-to contact for our clients and internal teams. You will ensure accuracy of orders, answer questions, and drive on-time delivery while maintaining strong relationships.

You will collaborate with builders, departments, and teammates to support smooth project flow from selection to schedule, with tools, training, and a team behind you. This role emphasizes proactive problem solving and client satisfaction.