Builder Accounts Success Specialist

Wisenbaker Builder Services, Inc.; Belton (TX); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Wisenbaker Builder Services, Inc. is seeking a Customer Service Representative to manage client accounts, ensure accurate orders, and keep projects on schedule.

You will work directly with builders, internal departments, and teammates to support the entire order lifecycle from selection to delivery. The role emphasizes effective communication across channels and a solutions-first mindset, with expectations to chase down missing POs, respond promptly to inquiries, and maintain strong

Qualifications

• 1–2 years of customer service experience (bonus points if it’s in construction or homebuilding).
• Strong communication skills — phone, email, in person.
• Detail-oriented, organized, and great under pressure.

Responsibilities

• Serve as the internal and external point of contact for assigned accounts.
• Review account process sheets and stay updated on implementation changes.
• Verify all final selections, change orders, and scheduling communications.
• Ensure products are ordered and timelines are met.
• Respond to status inquiries and customer follow-ups.
• Track and collect Purchase Orders, manage Need PO lists.
• Build long-term customer relationships with a professional, solutions-first mindset.
• Attend builder meetings when available.

Skills

Customer service

Communication skills

Problem solving

Detail oriented

Education

High School Diploma

Tools

Microsoft Office

Databases

Job description

Wisenbaker Builder Services, Inc. is seeking a Customer Service Representative to manage client accounts, ensure accurate orders, and keep projects on schedule.

You will work directly with builders, internal departments, and teammates to support the entire order lifecycle from selection to delivery. The role emphasizes effective communication across channels and a solutions-first mindset, with expectations to chase down missing POs, respond promptly to inquiries, and maintain strong