Builder Services Coordinator

11 MasterBrand Cabinets LLC

Manassas Park (VA)

On-site

USD 45,000 - 65,000

Full time

6 days ago

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Job summary

MasterBrand Cabinets LLC is seeking a Customer Service Representative (Builder Channel) to own the end-to-end service lifecycle for warranty orders. You will diagnose issues, prescribe corrective actions, and drive timely resolutions, coordinating with builders, field teams, installers, and technicians to ensure satisfaction and on-time service completion.

The role emphasizes high data accuracy in Salesforce, efficient scheduling, and ongoing process improvement, with a focus on rapid response

Qualifications

High school diploma or GED required; Associate degree preferred.
1+ years in customer service, field service coordination, or warranty operations.
Proficient with Microsoft Word, Outlook, and Excel; Salesforce and AS400 preferred.

Responsibilities

Respond to customer inquiries by phone, email, or web and document communications in Salesforce.
Create, maintain, and close service work orders and warranty appointments in Salesforce; schedule technicians.
Coordinate schedules with builders, field personnel, and subcontractors to minimize delays.
Investigate customer concerns, identify root causes, and coordinate corrective actions with internal teams.
Track warranty claims and recurring issues; escalate as needed.