Strategic Account & Process Improvement Analyst

Hub Group; Oak Brook (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA

EAP

Life & AD&D

Disability insurance

Paid time off

Paid holidays

Job summary

Hub Group is seeking a Continuous Improvement Analyst in Oak Brook, IL to drive growth and efficiency across strategic accounts. You will support account management, lead issue resolution, and develop processes to boost performance.

The role requires strong communication, analytical skills, and the ability to work with multiple teams to deliver sustainable improvements. A bachelor’s degree is preferred but not required.

Qualifications

• The candidate should have strong communication and analytical skills.
• Experience with process improvement and reporting is a plus.
• Ability to work with minimal supervision and across teams.

Responsibilities

• Assist Account Management with managing top strategic accounts to optimize cost and margin.
• Lead resolution of service concerns through the Risk Escalation Process.
• Develop and analyze processes to identify and correct areas needing improvement.
• Monitor customer performance metrics and assist in resolving service failures.
• Collaborate with reporting to establish tools for the Account Management team.
• Develop and monitor internal SOPs for Account Management and Continuous Improvement.
• Perform network failure trend analysis and action plan follow-through.
• Communicate professionally with all levels of Hub Group.
• Contribute to miscellaneous projects as assigned.

Skills

Communication skills

Analytical skills

Organizational skills

Self-starter

MS Office proficiency

Education

Bachelor's degree preferred

Tools

MS Office

Microsoft Excel

Job description

Hub Group is seeking a Continuous Improvement Analyst in Oak Brook, IL to drive growth and efficiency across strategic accounts. You will support account management, lead issue resolution, and develop processes to boost performance.

The role requires strong communication, analytical skills, and the ability to work with multiple teams to deliver sustainable improvements. A bachelor’s degree is preferred but not required.