Strategic Account Operations Lead

Hub Group; St. Louis (MO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group in the United States seeks an experienced operations leader to own a large strategic account. The role involves daily interaction with customer operations reps, driving continuous improvement, and aligning initiatives with the CI team.

You will supervise planning and execution of projects for startups, additions and change programs, surface and resolve issues with the customer, and collaborate with Sales, CI and other account teams to deliver exceptional service and value.

Qualifications

• 5+ years in third-party logistics, operations or customer-facing roles.
• Solid understanding of transportation and logistics principles and supply chain behavior.
• Strong leadership and communication skills; ability to guide teams.

Responsibilities

• Deliver existing services to meet customer expectations.
• Seek new business opportunities within the account.
• Assist Directors with preparing QRMs aligned to the account plan.
• Raise concerns related to resources, performance, or service levels to account leadership.
• Work with sales to identify and progress new opportunities within the account.
• Support pre-sales activities including demos and assessments.
• Oversee planning and execution of customer start-ups, additions and change programs.
• Scope, budget, and timing; resource planning.
• Ensure proper project management methods and reporting tools are used.

Skills

Leadership abilities

Communication

Problem solving

Project management

Customer service

Travel willingness

Tools

Microsoft Access

Excel

Project

PowerPoint

SalesForce.com

Job description

Hub Group in the United States seeks an experienced operations leader to own a large strategic account. The role involves daily interaction with customer operations reps, driving continuous improvement, and aligning initiatives with the CI team.

You will supervise planning and execution of projects for startups, additions and change programs, surface and resolve issues with the customer, and collaborate with Sales, CI and other account teams to deliver exceptional service and value.