Continuous Improvement Analyst

Hub Group; Oak Brook (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA

EAP

Life & AD&D

Disability insurance

Paid time off

Paid holidays

Job summary

Hub Group is seeking a Continuous Improvement Analyst in Oak Brook, IL to drive growth and efficiency across strategic accounts. You will support account management, lead issue resolution, and develop processes to boost performance.

The role requires strong communication, analytical skills, and the ability to work with multiple teams to deliver sustainable improvements. A bachelor’s degree is preferred but not required.

Qualifications

• The candidate should have strong communication and analytical skills.
• Experience with process improvement and reporting is a plus.
• Ability to work with minimal supervision and across teams.

Responsibilities

• Assist Account Management with managing top strategic accounts to optimize cost and margin.
• Lead resolution of service concerns through the Risk Escalation Process.
• Develop and analyze processes to identify and correct areas needing improvement.
• Monitor customer performance metrics and assist in resolving service failures.
• Collaborate with reporting to establish tools for the Account Management team.
• Develop and monitor internal SOPs for Account Management and Continuous Improvement.
• Perform network failure trend analysis and action plan follow-through.
• Communicate professionally with all levels of Hub Group.
• Contribute to miscellaneous projects as assigned.

Skills

Communication skills

Analytical skills

Organizational skills

Self-starter

MS Office proficiency

Education

Bachelor's degree preferred

Tools

MS Office

Microsoft Excel

Job description

Job Description

The Continuous Improvement Analyst utilizes specific strategic account management processes to drive growth and continuous improvement throughout all areas of the business.

Job Description

The Continuous Improvement Analyst utilizes specific strategic account management processes to drive growth and continuous improvement throughout all areas of the business.

Essential Job Functions

• Assist Account Management team in managing the company's top strategic accounts to ensure the customer is receiving the best product at the lowest possible cost, while maximizing margin and network efficiency
• Manage and lead resolution of service concerns through the Risk Escalation Process
• Provide assistance to the Account Management team with specialized process development and analysis designed to identify and correct areas needing improvement
• Work with Account Management and Operations to monitor customer performance metrics and assist in the analysis and resolution of service failures
• Work with reporting team to establish reporting tools to assist the Account Management team
• Develop and monitor internal processes and standard operating procedures for the Account Management and Continuous Improvement teams
• Perform network failure trend analysis
• Develop customer corrective action plans and assign tasks to ensure proper accountability, follow through and long-term performance sustainability
• Communicate effectively and professionally with all levels within Hub Group organization
• Complete or assist with miscellaneous projects as assigned

Minimum Qualifications

• Bachelor's Degree preferred but not required
• Experience in the transportation industry is preferred
• Excellent oral communication, written communication and organizational skills, analytical skills and attention to detail
• Must be a self-starter and have the ability to communicate and interface effectively with all levels of the Hub organization in a manner that consistently produces results
• Proficiency with MS Office software, specifically Microsoft Excel for reporting
• Must have the ability to work with minimal supervision

Salary Range: Up to $60,000/year base salary plus eligibility for additional incentive

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We Offer a Comprehensive Benefits Plan Including

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time OffPaid Holidays

About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.