Strategic Account Partner — Grow Revenue (Remote)

Optus; Jonesboro (AR); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

AD&D insurance

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Referral program

Tuition reimbursement

Vision insurance

Job summary

Optus is seeking an Account Manager to own and expand a portfolio of customer accounts, serving as a trusted advisor and strategic partner. The role prioritizes retention, revenue growth, renewals, and cross-sell opportunities, with meetings and business reviews to drive success.

The position supports growth through proactive outreach, onboarding, and collaboration with Sales and other teams. Some remote work may be available for candidates outside driving distance, with travel as needed.

Qualifications

• Bachelor's degree in Business or a related field preferred; high school diploma or equivalent required.
• Proven success in account management, customer success, business development, consultative sales, or a related customer-facing role.
• Strong ability to uncover customer needs, present solutions, negotiate pricing and terms, and secure customer renewals and expansion opportunities.

Responsibilities

• Manage a defined portfolio of customer accounts.
• Build strong customer relationships that drive long-term loyalty and retention.
• Identify and capitalize on upsell and cross-sell opportunities to maximize account value.
• Consistently achieve and exceed assigned revenue growth and retention goals.
• Engage customers through proactive outreach, business reviews, and strategic account planning.
• Re-engage dormant or underperforming accounts and uncover new growth opportunities.
• Ensure a seamless onboarding experience and successful transition of new customers from the Business Development team.
• Maintain accurate account activity, pipeline updates, and customer records in Salesforce.
• Measure success through customer engagement, account retention, revenue growth, and achievement of activity goals.
• Collaborate with internal teams to deliver exceptional customer experiences and business outcomes.

Skills

Account management

Sales/renewals

Upsell/expansion selling

Executive communication

Time management

Education

Bachelor's degree in Business or related field

High school diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Optus is seeking an Account Manager to own and expand a portfolio of customer accounts, serving as a trusted advisor and strategic partner. The role prioritizes retention, revenue growth, renewals, and cross-sell opportunities, with meetings and business reviews to drive success.

The position supports growth through proactive outreach, onboarding, and collaboration with Sales and other teams. Some remote work may be available for candidates outside driving distance, with travel as needed.