Strategic Account Operations Lead

Hub Group; Atlanta (GA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

EAP

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking a primary operations owner for a large strategic account. You will interact daily with customer operations representatives and drive continuous improvement initiatives, overseeing project planning for startups, additions and change programs.

You will surface, monitor, and resolve issues with the account team. The role requires 3-5 years in third-party logistics operations, deep transportation knowledge, and outstanding communication skills.

Qualifications

• 3-5 years work experience in third-party logistics, in operations and/or customer facing role.
• Strong understanding of transportation and logistics principles, economics, and supply chain network behavior.
• Excellent communications skills; presentation, interpersonal, verbal and written.
• Ability to travel.

Responsibilities

• Deliver existing services to meet customer expectations.
• Seek new business opportunities within the account.
• Assist Directors in preparing QRM’s consistent with overall account plan.
• Raise concerns related to resources, financial performance, service levels with account owner/sales or senior management.
• Work with sales staff to identify, qualify and progress potential new business opportunities.
• Support pre-sales activities including demos and opportunity assessments.
• Oversee planning and execution of projects for customer start-ups, additions and change programs (scope, budget, timing).
• Ensure use of project management methods and reporting tools; capture lessons learned.

Skills

Leadership

Communication

Problem solving

Time management

Customer service

Travel readiness

Tools

Microsoft Access

Excel

Project

PowerPoint

Salesforce.com

Job description

Hub Group is seeking a primary operations owner for a large strategic account. You will interact daily with customer operations representatives and drive continuous improvement initiatives, overseeing project planning for startups, additions and change programs.

You will surface, monitor, and resolve issues with the account team. The role requires 3-5 years in third-party logistics operations, deep transportation knowledge, and outstanding communication skills.