Account Manager

Hub Group; Atlanta (GA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

EAP

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking a primary operations owner for a large strategic account. You will interact daily with customer operations representatives and drive continuous improvement initiatives, overseeing project planning for startups, additions and change programs.

You will surface, monitor, and resolve issues with the account team. The role requires 3-5 years in third-party logistics operations, deep transportation knowledge, and outstanding communication skills.

Qualifications

• 3-5 years work experience in third-party logistics, in operations and/or customer facing role.
• Strong understanding of transportation and logistics principles, economics, and supply chain network behavior.
• Excellent communications skills; presentation, interpersonal, verbal and written.
• Ability to travel.

Responsibilities

• Deliver existing services to meet customer expectations.
• Seek new business opportunities within the account.
• Assist Directors in preparing QRM’s consistent with overall account plan.
• Raise concerns related to resources, financial performance, service levels with account owner/sales or senior management.
• Work with sales staff to identify, qualify and progress potential new business opportunities.
• Support pre-sales activities including demos and opportunity assessments.
• Oversee planning and execution of projects for customer start-ups, additions and change programs (scope, budget, timing).
• Ensure use of project management methods and reporting tools; capture lessons learned.

Skills

Leadership

Communication

Problem solving

Time management

Customer service

Travel readiness

Tools

Microsoft Access

Excel

Project

PowerPoint

Salesforce.com

Job description

JOB DESCRIPTION

Primary operations owner of a large strategic account. Key member of the account team who is responsible for daily/regular interaction with customer representatives in operations. Develop & implement continuous improvement and other ongoing initiatives with the account. Identify and pursue continuous improvement opportunities by working with CI team. Set priorities and drive action items for account development initiatives. Oversee planning and execution of projects for customer start ups, additions and change programs. Surfaces, monitors, communicates and resolves issues, both internally and with customer.

Job Summary

Primary operations owner of a large strategic account. Key member of the account team who is responsible for daily/regular interaction with customer representatives in operations. Develop & implement continuous improvement and other ongoing initiatives with the account. Identify and pursue continuous improvement opportunities by working with CI team. Set priorities and drive action items for account development initiatives. Oversee planning and execution of projects for customer start ups, additions and change programs. Surfaces, monitors, communicates and resolves issues, both internally and with customer.

Essential Job Functions

• Deliver existing services to meet customer expectations
• Seek new business opportunities
• Assist Directors in preparing QRM’s consistent with overall account plan
• Raise any concerns or issues related to resources, financial performance, service levels, etc with account owner/sales or senior management
• Work with sales staff to identify, qualify and progress potential new business opportunities within the account
• Support pre-sales activities including demos, opportunity assessments and discussions with the client’s management team (from field managers to senior executives)
• Oversee planning and execution of projects for customer start-ups, additions and change programs
  • Scope, budget, timing
  • Resource planning
• Ensures that appropriate project management methods and reporting tools are used, and lessons learned are captured and recorded to aid account relationship development
• Liaison with balance of account team, i.e., Sales and CI and work together on new products/services, software enhancements, National contracts and business strategies
• Utilize various software packages including Microsoft Access, Excel, Project, PowerPoint and SalesForce.com
• Develop and implement strategic plans and operational goals to meet business/customer needs
• Identify and select resources required to implement goals (people, equipment, etc.)
• Provide leadership, direction and guidance to staff; establish performance goals/expectations and accountabilities for self and staff members

Minimum Qualifications

• 3-5 years work experience in third-party logistics, in operations and/or customer facing role
• Solid understanding of transportation and logistics principles, economics, and supply chain network behavior.
• Keen interest in team oriented approach to managing customers
• Sales, inside sales and/or related experience
• Outstanding leadership abilities including problem solving, interpersonal communications, goal orientation, teaching/coaching, self-discipline and systemic thinking
• Minimum of five years’ experience in leadership/management role
• Excellent communications skills; presentation, interpersonal, verbal and written
• Excellent planning, organizational and time management skills
• Customer service/interaction skills and experience
• Computer Proficiency (Word, Excel, Databases, Internet)
• Problem solving skills; ability to use good business judgment and make good decisions
• Flexibility to adapt to a fast paced and changing environment
• Ability to travel

Salary:

up to $57,750 base salary + bonus eligibility

This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

About Us

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .