Strategic Logistics Account Manager

Hub Group; South Carolina; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking an Account Management Specialist to serve as the primary liaison between customers and internal departments. You will manage assigned accounts, resolve issues, and provide innovative solutions to improve service levels and profitability.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced logistics environment. Salary includes a base up to $50,000 with bonus eligibility and comprehensive benefits.

Qualifications

• Develop proactive relationship with assigned customer accounts and resolve issues.
• Resolve issues and provide innovative solutions to customers.
• Experience in transportation industry preferred.

Responsibilities

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes and assisting in collections.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Duties, responsibilities and activities may be assigned or changed from time to time

Skills

Customer relationship management

Communication

Detail orientation

Time management

Education

Bachelor's degree in business, logistics, supply chain, or management

Tools

EDI processes

Web Tender Portals

Outlook

Excel

Job description

Hub Group is seeking an Account Management Specialist to serve as the primary liaison between customers and internal departments. You will manage assigned accounts, resolve issues, and provide innovative solutions to improve service levels and profitability.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced logistics environment. Salary includes a base up to $50,000 with bonus eligibility and comprehensive benefits.