Strategic Logistics Account Specialist

Hub Group; Oak Brook (IL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Job summary

Hub Group in Oak Brook, IL is seeking a logistics professional to manage customer accounts, resolve issues, and optimize accessorial charges and margins. The role emphasizes proactive relationship building, data-driven problem solving, and cross-functional collaboration to improve OTP and cost efficiency.

Responsibilities include managing orders and accessorials, communicating with shippers and consignees, and coordinating with Operations.

Qualifications

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other electronic communication preferred.
• Proficiency with Microsoft Office applications, especially Outlook, Excel, Word.
• Highly effective communication, both verbal and written.
• Attention to detail, organizational skills, and customer focus.
• Ability to work weekend rotation when scheduled.

Responsibilities

• Develop a proactive relationship with assigned customer accounts by resolving issues and providing innovative solutions.
• Determine which accessorial charges can be billed and minimize disputes, assisting in collections.
• Manage, monitor and report order acceptance, order maintenance and accessorial management via email, phone and systems.
• Offer alternative transportation solutions by analyzing internal and external account metrics.
• Manage assigned customer accounts to maximize margin, network efficiency and OTP.
• Communicate with shipper and consignee regarding exceptions and resolution.
• Maximize Hub profitability by working with Operations to manage assets such as container pools.
• Maintain quality service by monitoring standards and addressing potential problems with leadership.
• Duties, responsibilities and activities may be assigned or changed from time to time.
• Ability to work weekend rotation when scheduled.

Skills

Relationship management

Problem solving

Communication

Organizational skills

Customer focus

Education

Bachelor's degree in business/supply chain/management

Tools

EDI processes

Web Tender Portals

Excel

Outlook

Job description

Hub Group in Oak Brook, IL is seeking a logistics professional to manage customer accounts, resolve issues, and optimize accessorial charges and margins. The role emphasizes proactive relationship building, data-driven problem solving, and cross-functional collaboration to improve OTP and cost efficiency.

Responsibilities include managing orders and accessorials, communicating with shippers and consignees, and coordinating with Operations.