Strategic Account Liaison – Logistics & Cost Solutions

Hub Group; St. Louis (MO); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking an Account Management Specialist to serve as the primary liaison between the company and customers, resolving issues with internal departments. The role focuses on maintaining service levels and optimizing account performance.

You will build proactive relationships, monitor order activities, and provide innovative solutions to reduce costs while maximizing profitability. Strong communication and organization are essential for success.

Qualifications

• Bachelor's degree in business, logistics, supply chain, or management preferred.
• Experience in the transportation industry preferred.
• Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
• Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.

Responsibilities

• Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
• Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
• Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
• Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
• Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
• Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
• Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
• Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
• Duties, responsibilities and activities may be assigned or changed from time to time

Skills

Communication

Attention to detail

Organizational skills

Customer focus

Education

Bachelor's degree in business/logistics/supply chain/management

Tools

EDI

Web Tender Portals

Fax

Microsoft Office (Outlook, Excel, Word)

Job description

Hub Group is seeking an Account Management Specialist to serve as the primary liaison between the company and customers, resolving issues with internal departments. The role focuses on maintaining service levels and optimizing account performance.

You will build proactive relationships, monitor order activities, and provide innovative solutions to reduce costs while maximizing profitability. Strong communication and organization are essential for success.