Strategic Account Operations Coordinator

Stevens Transport INC.; Texas; On-site; USD 52,000 - 76,000; Full time

Job summary

Stevens Transport INC. is seeking a Project Support Coordinator to provide operational coordination, administrative support, and leadership-ready reporting for strategically important customer accounts.

You will coordinate KPI reporting, scorecards, service plans, business reviews, and action plans while supporting cross-functional communication and timely issue resolution. This on-site role is based at Stevens Transport HQ in Dallas, TX.

Qualifications

• Strong interpersonal, written, verbal, and customer-facing communication skills.
• Demonstrated responsiveness, ownership, organization, and reliable follow-through.
• Ability to coordinate information and action items across multiple departments and stakeholder groups.
• Ability to manage competing priorities, deadlines, and time-sensitive customer needs.
• Working proficiency with Microsoft Excel, PowerPoint, Outlook, and related reporting tools.

Responsibilities

• Coordinate customer scorecards, KPIs, service plans, business reviews, and action plans for assigned strategic accounts.
• Consolidate information from multiple departments to support reporting and reviews.
• Track commitments, risks, decisions, owners, deadlines, and follow-up items through completion.
• Coordinate customer escalations and support issues through resolution and closure.
• Support account implementations, new freight awards, service recovery, retention, and growth opportunities.
• Prepare accurate, concise, decision-ready updates, reports, and PowerPoint presentations for executive leadership.
• Provide administrative support, including KPI tracking, reporting, presentation preparation, meeting coordination, and related follow-up.
• Support customer relationship-building and respond promptly to time-sensitive customer or service needs.
• Maintain organized project documentation, trackers, and status updates using applicable systems.
• Participate in business travel when aligned with business needs; travel is not mandatory.

Skills

Project coordination

KPI reporting

Excel proficiency

Presentation development

Customer communication

Cross-functional collaboration

Issue resolution

Attention to detail

Time management

Organization

Ownership

Responsiveness

Education

High school diploma or equivalent

College degree preferred

Job description

Stevens Transport INC. is seeking a Project Support Coordinator to provide operational coordination, administrative support, and leadership-ready reporting for strategically important customer accounts.

You will coordinate KPI reporting, scorecards, service plans, business reviews, and action plans while supporting cross-functional communication and timely issue resolution. This on-site role is based at Stevens Transport HQ in Dallas, TX.