Strategic Account Manager - San Diego Territory Growth

Otis Worldwide Corporation; San Diego, Northern (CA, KY); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive medical, prescription, &

Dental and vision coverage

Paid vacation and holidays

Sick leave

Job summary

Otis Elevator Company seeks an Account Manager to support the San Diego, CA territory. You will drive territory sales, grow accounts, retain customers, and deliver an exceptional customer experience across commercial and residential portfolios.

You will build relationships, identify renewal and expansion opportunities, coordinate with internal teams, and maintain a active CRM pipeline with timely forecasts. A Bachelor's degree and 3–4+ years of outside sales experience are required.

Qualifications

• Bachelor’s degree or equivalent relevant work experience required.
• 3–4+ years of outside sales, account management, or related customer-facing sales experience preferred.
• Strong customer relationship management skills with a focus on customer satisfaction, retention, and account growth.
• Excellent written and verbal communication skills with the ability to build effective relationships with internal and external customers.
• Ability to succeed in a highly collaborative, team-oriented, and dynamic environment.
• Self-motivated with strong time management, organizational, and prioritization skills and the ability to manage multiple responsibilities.
• Goal-oriented with strong leadership and problem-solving skills.
• Comfortable working in a technical environment and utilizing Microsoft-based computer software.

Responsibilities

• Manage and grow a portfolio of commercial accounts in the San Diego territory.
• Prospect for new opportunities and achieve or exceed territory sales and margin objectives.
• Serve as the primary point of contact for customers, providing updates on service activity, repairs, equipment status, and customer requests.
• Conduct regular customer meetings, both virtually and in person, throughout the San Diego territory.
• Identify renewal, repair, and account expansion opportunities within the existing customer base.
• Coordinate with customers, building teams, third-party vendors, and internal Operations teams to support service delivery and resolve customer concerns.
• Assist customers with billing inquiries, invoice corrections, and account-related questions.
• Partner with the branch business development sales team to identify additional business development and sales opportunities.
• Communicate customer feedback, competitive insights, and market trends internally to help strengthen solutions and sales strategies.
• Maintain an accurate CRM sales pipeline, track opportunities, and provide timely sales forecasts.

Skills

Outside sales

Account management

CRM

Communication skills

Time management

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Office

Job description

Otis Elevator Company seeks an Account Manager to support the San Diego, CA territory. You will drive territory sales, grow accounts, retain customers, and deliver an exceptional customer experience across commercial and residential portfolios.

You will build relationships, identify renewal and expansion opportunities, coordinate with internal teams, and maintain a active CRM pipeline with timely forecasts. A Bachelor's degree and 3–4+ years of outside sales experience are required.