Downtown SF Account Manager: Grow Key Accounts

Otis Elevator Co.; San Francisco (CA); Sur place; USD 63 000 - 90 000; Plein temps

Avantages offerts par ce poste

401(k) plan with company match

Comprehensive medical/dental/vision

Paid vacation & holidays

Paid sick leave

Life insurance

Disability coverage

Tuition reimbursement

Employee recognition programs

Résumé du poste

Otis Elevator Co. is seeking an Account Manager in San Francisco to manage a high-profile portfolio and drive revenue growth. You will coordinate with field teams, deliver excellent customer experiences, and identify upgrade opportunities in a fast-paced, iconic market.

The role emphasizes consultative selling, customer success, and collaboration with internal partners to support premium customers and premium buildings in downtown SF.

Qualifications

• 3 to 4+ years of sales and account management experience in a technical/industrial/service-driven environment.
• Experience selling service agreements, maintenance contracts, or consultative solutions.
• Elevator industry experience welcomed but not required if you have relevant experience.
• Proven ability to grow customer portfolios and identify new opportunities.

Responsabilités

• Serve as the primary contact for a portfolio of commercial customers in downtown San Francisco.
• Provide updates on repairs, service activity, equipment status, and customer requests.
• Coordinate work with customers, building teams, and third-party vendors.
• Support billing inquiries and account-related questions.
• Conduct regular customer meetings in person or virtually.
• Identify opportunities for equipment improvements and service enhancements.
• Build long-term relationships that drive satisfaction and retention.
• Organize meetings, follow-ups, and account plans to ensure customer success.

Connaissances

Sales experience

Account management

CRM proficiency

Relationship building

Time management

Communication skills

MS Excel

Outils

CRM systems

Microsoft Excel

Description du poste

Otis Elevator Co. is seeking an Account Manager in San Francisco to manage a high-profile portfolio and drive revenue growth. You will coordinate with field teams, deliver excellent customer experiences, and identify upgrade opportunities in a fast-paced, iconic market.

The role emphasizes consultative selling, customer success, and collaboration with internal partners to support premium customers and premium buildings in downtown SF.