Strategic Account Manager – Industrial Solutions & Renewals

AUSTIN POWDER COMPANY; Findlay (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Austin Powder Company seeks an Account Representative to own post-onboarding customer relationships, drive value delivery, secure renewals, and expand spend through upsell and cross-sell initiatives. This role emphasizes safety, service quality, and long-term partnership value.

As the primary commercial owner, you will maintain customer engagement, monitor KPIs, coordinate with field and technical teams, and lead renewal conversations to ensure favorable terms and continued collaboration.

Qualifications

• Bachelor’s degree preferred; High School Diploma or equivalent required.
• 3–7+ years of account management or sales in industrial or technical environments.
• Valid driver’s license and ability to travel regularly within assigned territory.
• Strong CRM proficiency and comfort with structured sales and account management processes.

Responsibilities

• Serve as the primary commercial contact for assigned regional customer accounts and maintain regular engagement.
• Own renewal preparation and execution, including pricing discussions in line with guidance.
• Identify opportunities to expand product mix, services, and technical engagement within existing accounts.
• Execute APC’s sales and account management process across onboarding, management, renewal, and expansion stages.
• Coordinate with Field Services, Technical Services, and Operations to ensure commitments are met.
• Build multi-level relationships and conduct regular performance reviews and quarterly business reviews.

Skills

CRM proficiency

Account management

Renewals

Value-based selling

Relationship management

Education

Bachelor’s Degree

High School Diploma

Job description

Austin Powder Company seeks an Account Representative to own post-onboarding customer relationships, drive value delivery, secure renewals, and expand spend through upsell and cross-sell initiatives. This role emphasizes safety, service quality, and long-term partnership value.

As the primary commercial owner, you will maintain customer engagement, monitor KPIs, coordinate with field and technical teams, and lead renewal conversations to ensure favorable terms and continued collaboration.