Account Manager

M Files; United States; Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

10 paid holidays

Unlimited PTO

401K matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Flexible Spending Plan

Job summary

M-Files is seeking an Account Manager to nurture long-term customer relationships and drive revenue growth within the existing customer base. You will act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value, and ensure customer satisfaction and retention.

This role requires excellent relationship management, solution selling, and communication skills, and the ability to work cross-functionally with Customer Success, Professional Services, and Product teams

Qualifications

• Experience in information management, document/content management or enterprise SaaS.
• Familiarity with expansion sales strategies and SPICED/land-and-expand.
• Experience managing mid-market or enterprise customer relationships.
• Background in Energy, Utilities, Financial Services, or Professional Services industries.

Responsibilities

• Serve as the primary point of contact for a portfolio of existing customers.
• Drive account expansion through upselling, cross-selling, and renewal strategies.
• Understand each customer's business goals, challenges, and product usage to deliver ongoing value.
• Partner with Customer Success, Professional Services, and Product teams to support customer outcomes.
• Identify at-risk accounts early and coordinate retention strategies.
• Conduct regular account reviews and success check-ins.
• Maintain accurate forecasting and pipeline management using CRM tools (e.g., Salesforce).
• Stay informed on M-Files product updates, roadmap, and new capabilities to share with customers.
• Travel for customer meetings or QBRs as needed.

Skills

Account management

Relationship building

Solution selling

CRM tools (Salesforce)

Tools

Salesforce CRM

Job description

We know the job search process can feel uncertain and want to be respectful of your time and interest. All candidates who apply online will receive application status updates via email. Thank you for considering M-Files as your next career opportunity. M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases, spanning universal and industry-specific workflows, to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business — connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit: M-Files Careers | Open Jobs, Culture & Benefits

Learn more about what earned us the Working at M-Files Inc. | Great Place to Work

Summary of the role:

As an Account Manager at M-Files, you’ll play a key role in nurturing long‑term customer relationships and driving revenue growth within our existing customer base. You’ll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value, and ensure customer satisfaction and retention.

This role requires excellent relationship management, solution selling, and communication skills, as well as the ability to work cross‑functionally to support customer success and growth initiatives.

What you will be doing/Responsibilities and Duties:

• Serve as the primary point of contact for a portfolio of existing customers
• Drive account expansion through upselling, cross‑selling, and renewal strategies
• Understand each customer's business goals, challenges, and product usage to deliver ongoing value
• Partner with Customer Success, Professional Services, and Product teams to support customer outcomes
• Identify at‑risk accounts early and coordinate retention strategies
• Conduct regular account reviews and success check‑ins
• Maintain accurate forecasting and pipeline management using CRM tools (e.g., Salesforce)
• Stay informed on M-Files product updates, roadmap, and new capabilities to share with customers
• Travel for customer meetings or QBRs as needed

Key Interfaces to Other M-Files Roles:

• Direct Sales team members
• Sales Engineers
• Business Development Representatives
• Professional Services
• Customer Success
• Product Management
• Marketing

Preferred Experience

• Experience in information management, document/content management, or enterprise SaaS
• Familiarity with expansion sales strategies and frameworks (e.g., SPICED, land-and-expand)
• Experience managing mid‑market or enterprise customer relationships
• Background in industries such as Energy, Utilities, Financial Services, or Professional Services

What We Offer:

• As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employee's contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)