Strategic Account Manager – Remote Growth & Renewals

GoCanvas Holdings, Inc.; Oregon; Híbrido; USD 77.000 - 96.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

401(k)

Paid time off

Descripción de la vacante

GoCanvas Holdings, Inc. is seeking an Account Manager to maximize retention, growth, and satisfaction across an assigned portfolio.

You’ll partner with customers to drive renewals, expansions, and long-term success while aligning GoCanvas solutions with business goals. You will leverage data to monitor health, collaborate with sales, CS, and product teams, and ensure customers realize continuous value from our SaaS platform.

Formación

• 3-5 years of experience in account management or customer success in a SaaS environment.
• Proven ability to drive renewals, expansion, and retention.
• Strong communication and relationship management abilities.
• Analytical mindset with data-driven decision making.
• Proficiency with CRM platforms (Salesforce) and customer engagement tools.

Responsabilidades

• Manage a portfolio of accounts, serving as the primary contact for renewals, expansion, and satisfaction initiatives.
• Identify and execute strategies for expansion through reviews and product discussions.
• Collaborate with stakeholders to align solutions with business objectives and demonstrate value.
• Track adoption and performance metrics to refine account strategies for growth.
• Provide forecasts and insights on retention, health, and revenue.

Conocimientos

Account management

SaaS experience

Renewals

Expansion

CRM (Salesforce)

Data analysis

Herramientas

Salesforce

ChurnZero

Salesloft

Gong

Zendesk

Intercom

Descripción del empleo

GoCanvas Holdings, Inc. is seeking an Account Manager to maximize retention, growth, and satisfaction across an assigned portfolio.

You’ll partner with customers to drive renewals, expansions, and long-term success while aligning GoCanvas solutions with business goals. You will leverage data to monitor health, collaborate with sales, CS, and product teams, and ensure customers realize continuous value from our SaaS platform.