Strategic Account Manager – Property & HOA Partnerships

Hotwire Communications Ltd; Naples (FL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Healthcare benefits

401K with company match

Paid vacation and holidays

Volunteer time

Parental leave

Employee discounts on services

Job summary

Hotwire Communications Ltd. is seeking an Account Manager to serve as the primary liaison between properties and the company in Naples, FL. You will cultivate relationships with boards and HOA offices, ensure service quality, and manage accounts receivable health.

You will lead account visits, present new features, and identify upsell opportunities while coordinating with legal, engineering, marketing, and operations teams to deliver exceptional customer satisfaction.

Qualifications

• Bachelor’s degree preferred or equivalent.
• At least 2 years telecommunications industry experience with account management experience preferred.
• At least 3 years of Account Management, Customer Service or other relevant experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Must embrace company principles and demonstrate understanding of Hotwire’s White Glove culture.

Responsibilities

• Develop deeper relationships with clients and act as their primary contact with the company.
• Support events and other promotional activities at your assigned properties.
• Conduct on-going account visits and meetings (minimum twice a month per account) to review service performance, utilization reports and communicate new feature releases.
• Identify opportunities for upsell to drive incremental revenue.
• Handle resident and VIP escalations when necessary.
• Lead the contract renewal presentation process for all assigned accounts.
• Establish and develop appropriate business relationships to gain referrals to other communities.
• Collaborate with departments to ensure end-to-end customer satisfaction for all requests.
• Create and deliver onsite sales presentations/demos showcasing products and services and conduct trainings.
• Attend local/national tradeshows and association events as needed.
• Stay updated on telecom trends and brand standards to position Hotwire effectively.
• Coordinate marketing materials and collateral as needed.
• Exercise independent judgment in significant matters.
• Respond to customer inquiries and online/social posts.
• Update the customized web portal blog when applicable.
• Perform other duties as assigned by Supervisor.

Skills

Account management experience

Customer service

Relationship building

Presentation skills

Education

Bachelor’s degree preferred or equivalent

Tools

Microsoft Office Suite

Job description

Hotwire Communications Ltd. is seeking an Account Manager to serve as the primary liaison between properties and the company in Naples, FL. You will cultivate relationships with boards and HOA offices, ensure service quality, and manage accounts receivable health.

You will lead account visits, present new features, and identify upsell opportunities while coordinating with legal, engineering, marketing, and operations teams to deliver exceptional customer satisfaction.