Strategic Account Manager - Printing Solutions

Hopkins Printing; Columbus (OH); On-site; USD 65,000 - 70,000; Full time

Job summary

Hopkins Printing in Columbus, OH is seeking an Account Manager to manage a portfolio of customer accounts, drive revenue growth, and maintain strong customer relationships. You will coordinate with internal departments to deliver printing solutions that meet client needs and expectations.

The role emphasizes proactive relationship management, understanding customer requirements, and expanding business within existing accounts while ensuring exceptional service and on-time delivery.

Qualifications

• Primary point of contact for assigned customers.
• Develop understanding of customer needs and opportunities.
• Coordinate with internal departments to meet customer expectations.

Responsibilities

• Manage an assigned portfolio of customer accounts and maintain relationships.
• Identify opportunities to increase revenue within existing accounts.
• Coordinate proofs, approvals, and production instructions with internal teams.
• Monitor customer requirements and ensure timely execution of orders.
• Communicate deadlines and changes to relevant departments.

Skills

Interpersonal skills

Written communication

Verbal communication

Relationship management

Education

High school diploma or equivalent

College degree in Business, Marketing, Communications or related field (preferred)

Tools

Microsoft Office

Customer management systems

Monarch or similar printing management system

Job description

Hopkins Printing in Columbus, OH is seeking an Account Manager to manage a portfolio of customer accounts, drive revenue growth, and maintain strong customer relationships. You will coordinate with internal departments to deliver printing solutions that meet client needs and expectations.

The role emphasizes proactive relationship management, understanding customer requirements, and expanding business within existing accounts while ensuring exceptional service and on-time delivery.