Logistics Account Manager - Growth & On-Time Delivery

Paragon Leasing L.P.; Coopersville (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, Vision, Dental

Job summary

Paragon Leasing L.P. in Coopersville, MI seeks a National Logistics Account Manager to secure truckload coverage for customer freight and identify new opportunities.

The role focuses on growth and retention of dedicated opportunities, coordinating with analysts and internal teams to balance capacity and service levels. You will manage multi-faceted duties including capacity planning, carrier performance, and issue resolution while maintaining on-time service targets and strong customer

Qualifications

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel functions.
• Ability to handle high volumes of inbound/outbound email and understand capacity and network.
• Extremely organized and able to communicate across teams.
• Ability to perform in a deadline-driven environment with rapidly changing priorities.

Responsibilities

• Communicating with assigned customer base as the single point of contact and build relationships.
• Working with other internal departments to balance capacity and freight including teams of analysts.
• Soliciting additional freight opportunities that eliminate empty miles when necessary.
• Researching and attempting to remedy service issues daily.
• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better.
• Relaying excess load availability to Brokerage and Rail divisions.
• Reviewing EDI data for accuracy before releasing verifications to the customer.
• Responsible for close oversight of all internal activities that impact service obligations.
• Maintaining key carrier performance indicators.
• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines.
• Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.

Skills

Account management

Excel proficiency

Email management

Organization

Deadline-driven

Data analysis

Negotiation

Tools

AS/400

Job description

Paragon Leasing L.P. in Coopersville, MI seeks a National Logistics Account Manager to secure truckload coverage for customer freight and identify new opportunities.

The role focuses on growth and retention of dedicated opportunities, coordinating with analysts and internal teams to balance capacity and service levels. You will manage multi-faceted duties including capacity planning, carrier performance, and issue resolution while maintaining on-time service targets and strong customer