B2B Account Manager

Montway; Livonia (MI); On-site; USD 28,000 - 41,000; Full time

Job summary

Montway is hiring in Livonia, MI for an in-office sales role focused on acquiring and growing SMB and automotive dealer accounts. You will prospect, cold-call, and close deals following Montway’s sales process, while managing accounts through the lifecycle and delivering excellent customer service.

You’ll influence pricing within approved ranges and support billing as needed. The position is hourly and non-exempt, with a standard five-day/week in-office schedule.

Qualifications

• Minimum High School Diploma.
• CRM experience — Salesforce preferred.
• Cold calling and prospecting experience.

Responsibilities

• Present Montway solutions to SMBs and automotive dealerships.
• Prospect and win new business following Montway sales process.
• Manage and farm accounts through lifecycle.
• Provide excellent customer service and track order updates.
• Oversee Order Lifecycle Management (OLM) from order to delivery.
• Manage Load Builds and Dispatch Urgent Orders.
• Communicate proactively with customers and provide live shipment updates.
• Assist billing from invoice to payout, when needed.
• Negotiate pricing and adjust quotes within approved ranges.

Skills

Cold calling

Prospecting

B2B selling

Negotiation

Closing

Communication

Teamwork

Education

High School diploma

Tools

Salesforce

Job description

Responsibilities Include But Are Not Limited to The Following

• Cold calling primarily SMBs (small and mid-sized businesses), including automotive dealerships and other verticals, to present Montway solutions.
• Prospecting and winning new business by following the Montway sales process.
• Managing and farming the account throughout the lifecycle.
• Providing excellent customer service throughout the order cycle by tracking and communicating with the customer.
• Order Lifecycle Management (OLM): Managing orders through delivery.
• Managing Load Builds.
• Dispatching Urgent Orders.
• Proactively communicating with customers.
• Providing customers with live updates on the location and status of their shipments as needed.
• Supporting Montway billing efforts for our clients from invoice to payout.
• Controlling your compensation by setting carrier pay and invoice rates for the customers that exceed the initially posted price, as well as any negotiated price adjustments.
• Business to Business (B2B) selling experience; preferably via phone.
• The ability to connect with and influence others.
• The ability to articulate the value proposition of Montway solutions.
• Strong negotiation and closing skills.
• To be driven, motivated, and have a passion for selling!
• A proven history of success in a sales or sales-like position.
• Excellent teamwork skills.

Requirements

Preferred Requirements

• Minimum High School Diploma.
• CRM experience — Salesforce preferred.
• Cold calling and prospecting experience.

This is an hourly, non-exempt position. You are required to clock in and out in the company timekeeping system for all time worked, including the start and end of each shift and unpaid meal breaks. Overtime is paid for hours over 40 in a workweek and requires prior approval from your manager.

Work Schedule

This role is based in our Livonia, MI office. The standard schedule is five days in office. A three-day in-office schedule — Tuesday, Wednesday and Thursday — is available and is earned through monthly performance. New hires are in office five days per week for their first month; from month two, the three-day schedule is granted the month after you meet your expectations and suspended the month after you miss them. Full detail is in the Commission Plan section of this document.