Account Manager

Montway Auto Transport; Livonia (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Insurance benefits

401(k) with match

Paid time off

Job summary

Montway Auto Transport in Livonia, MI is seeking an Account Manager to own relationships with a portfolio of B2B customers. You’ll become a trusted advisor, ensuring shipments meet expectations and issues are resolved quickly.

You’ll coordinate with dispatch and operations, conduct regular check-ins, monitor account health, identify growth opportunities, and maintain accurate records in Salesforce. This role emphasizes customer success, proactive communication, and data-driven account management.

Qualifications

• College degree and 2 years of experience in account management, customer success, or another client-facing customer service role.
• Experience in logistics, transportation, vehicle repossession or the automotive industry is a plus.

Responsibilities

• Own day-to-day issue resolution for your accounts, from first contact through follow-up.
• Keep customers informed about delays, exceptions, and changes before they have to ask.
• Identify ways Montway can support more of each customer’s needs, such as new locations or service types.
• Act as the customer’s advocate inside Montway, working closely with dispatch and operations to deliver a seamless experience.

Skills

Relationship building

Communication

Problem solving

Time management

Excel

Salesforce

Team player

Education

Bachelor's degree

2 years account management or related

Tools

Salesforce

Excel

Job description

About the Role

As an Account Manager at Montway, you’ll own the relationships with a portfolio of our business-to-business customers. Your focus is keeping those customers happy, loyal, and growing with us. You’ll get to know each account’s people, processes, and transportation needs well enough to become a trusted advisor: the person they call first when a question or problem comes up. When your accounts grow, it’s because you delivered a consistently excellent experience and found new ways Montway could support them.

You’ll serve as the link between our customers and our dispatch and operations teams, making sure every shipment meets expectations and every issue is resolved quickly and honestly.

About Montway

Montway Auto Transport is one of the leaders in the U.S. Auto Transport industry. Recently recognized by Inc. Magazine as one of the top five thousand fastest-growing businesses nationwide and certified as a “Great Place to Work”4 years in a row; Montway leverages innovative logistical solutions and personalized customer service to provide fast and reliable consumer experiences. Montway has safely shipped +1,900,000 vehicles and strives to deliver a 5-star experience with peace-of-mind transport

What You’ll Do

Relationship Building

• Serve as the primary point of contact for your assigned accounts, building trusted relationships with key contacts at every level
• Communicate with customers daily about active shipments, upcoming needs, and changes in their business
• Lead regular check-ins and business reviews with customers to discuss service performance and goals
• Learn each customer’s business well enough to anticipate their needs and recommend improvements

Customer Service and Issue Resolution

• Own day-to-day issue resolution for your accounts, from first contact through follow-up
• Keep customers informed about delays, exceptions, and changes before they have to ask
• Handle concerns with honesty, empathy, and a focus on lasting solutions

Account Retention and Organic Growth

• Monitor the health of each account and act early on signs of dissatisfaction or declining volume
• Identify ways Montway can support more of each customer’s needs, such as new locations or service types, as a natural result of great service
• Manage service agreements and timing expectations so they work for both the customer and Montway

Internal Partnership

• Act as the customer’s advocate inside Montway, working closely with dispatch and operations to deliver a seamless experience
• Keep Montway’s processes aligned with each customer’s processes and requirements
• Share customer feedback with internal teams to help improve our service
• Attend weekly team meetings to review account activity, service trends, and priorities

Records and Reporting

• Keep accurate, up-to-date account records in Salesforce
• Enter and track orders in our transportation management system (TMS) with care and accuracyBuild and share account performance reports in Excel

What You Bring

Skills

• A genuine enjoyment of building long-term relationships and helping customers succeed
• Excellent written and verbal communication skills, including active listening
• Strong problem-solving and conflict resolution skills, with sound judgment under pressure
• Highly organized and detail-oriented, with strong time management across multiple accounts
• Proficiency with Microsoft Office (especially Excel) and Salesforce, and comfort learning new systems
• A positive, team-first attitude that contributes to an open, friendly, and professional workplace
• Commitment to meeting service goals and account retention targets
• Flexibility to occasionally help customers outside normal business hours when urgent issues come up

Qualifications

• College degree and 2 years of experience in account management, customer success, or another client-facing customer service role
• Experience in logistics, transportation, vehicle repossession or the automotive industry is a plus

What We Offer

• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) with matching contribution
• 10 days of PTO / 3 days of Floating holiday time and Sick time

Mission

At Montway, our mission is to deliver a 5-star vehicle-shipping experience by blending innovative logistics solutions with our team’s commitment to service excellence that delights.

Vision

Our ultimate goal is for Montway to become the standard by which all vehicle-shipping is measured, servicing the widest range of individual clients, corporations of any size, and business partners within the United States and be recognized as the company that made transporting a vehicle as simple as pizza delivery.

Values

Integrity, Service Excellence, Leadership, Technological Incline, Simplicity in Operations

If our mission, vision, and values resonate with you, we’d love to have you on our team!

Montway is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.