Strategic Account Manager - Logistics & Client Success

NXTPoint Logistics; Coppell (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

NXTPoint Logistics in Coppell, TX is seeking an Account Manager to oversee client relationships and support the overall customer experience for assigned accounts. You will partner with operational teams, review performance data, and ensure service delivery aligns with client expectations and contractual obligations.

This role requires strong communication, problem-solving, and relationship-building skills in a fast-paced logistics environment.

Qualifications

• Bachelor's degree or equivalent combined with 3–5 years in account management or client services.
• Strong communication, relationship-building, and organizational skills.
• Proficiency in Microsoft Office and CRM software is a plus.

Responsibilities

• Serve as the primary point of contact for assigned client accounts and ensure a positive customer experience.
• Develop understanding of client requirements, operational expectations, and objectives.
• Collaborate with operations leaders to align service delivery with contracts.
• Facilitate clear communication between clients and internal teams to resolve issues promptly.
• Participate in regular client meetings and business reviews to discuss performance and opportunities.
• Monitor account performance and client feedback to identify trends and improvements.

Skills

Account management

Customer service

Client relationship management

Communication

Time management

Problem-solving

Education

Bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field

Tools

Microsoft Office Suite

Job description

NXTPoint Logistics in Coppell, TX is seeking an Account Manager to oversee client relationships and support the overall customer experience for assigned accounts. You will partner with operational teams, review performance data, and ensure service delivery aligns with client expectations and contractual obligations.

This role requires strong communication, problem-solving, and relationship-building skills in a fast-paced logistics environment.