Logistics Coordinator: Customer & Operations Lead

The Suddath Companies; Jacksonville (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

NXTPoint Logistics in Jacksonville, FL is seeking a proactive customer service specialist to support assigned accounts, schedule inbound/outbound shipments with carriers, and manage invoices. You will coordinate with vendors, sales, and warehouses to resolve inquiries and ensure timely delivery.

You will maintain SOP compliance, oversee order status, prepare reports, and contribute to process improvements while delivering excellent service to customers and internal teams.

Qualifications

• High school diploma; 2+ years in logistics or related field.
• Experience supervising a team of 5–15.
• Knowledge of inventory management and warehousing terminology.

Responsibilities

• Maintain consistent contact with clients and agents.
• Coordinate inbound/outbound shipments and billing.
• Oversee orders and resolve discrepancies.
• Assist with SOPs and quality assurance.
• Provide proactive customer support.

Skills

Communication

Time management

Multitasking

Teamwork

Customer service

Education

High School Diploma or some college

Tools

Excel

Warehouse management systems

Transportation systems

Outlook

Job description

NXTPoint Logistics in Jacksonville, FL is seeking a proactive customer service specialist to support assigned accounts, schedule inbound/outbound shipments with carriers, and manage invoices. You will coordinate with vendors, sales, and warehouses to resolve inquiries and ensure timely delivery.

You will maintain SOP compliance, oversee order status, prepare reports, and contribute to process improvements while delivering excellent service to customers and internal teams.