Account Manager - Final Mile

NXTPoint Logistics; Coppell (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

NXTPoint Logistics in Coppell, TX is seeking an Account Manager to oversee client relationships and support the overall customer experience for assigned accounts. You will partner with operational teams, review performance data, and ensure service delivery aligns with client expectations and contractual obligations.

This role requires strong communication, problem-solving, and relationship-building skills in a fast-paced logistics environment.

Qualifications

• Bachelor's degree or equivalent combined with 3–5 years in account management or client services.
• Strong communication, relationship-building, and organizational skills.
• Proficiency in Microsoft Office and CRM software is a plus.

Responsibilities

• Serve as the primary point of contact for assigned client accounts and ensure a positive customer experience.
• Develop understanding of client requirements, operational expectations, and objectives.
• Collaborate with operations leaders to align service delivery with contracts.
• Facilitate clear communication between clients and internal teams to resolve issues promptly.
• Participate in regular client meetings and business reviews to discuss performance and opportunities.
• Monitor account performance and client feedback to identify trends and improvements.

Skills

Account management

Customer service

Client relationship management

Communication

Time management

Problem-solving

Education

Bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field

Tools

Microsoft Office Suite

Job description

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.

Summary

The Account Manager is responsible for managing client relationships and supporting the overall customer experience for assigned accounts. Serving as the primary point of contact, this role partners with operational teams and key stakeholders to ensure alignment with client expectations, facilitate effective communication, resolve issues, and promote long-term customer satisfaction.

Essential Duties And Responsibilities

• Serve as the primary point of contact for assigned client accounts, building strong relationships and ensuring a positive overall customer experience.
• Develop and maintain a thorough understanding of client requirements, operational expectations, and business objectives.
• Partner closely with operational leaders and support teams to ensure service delivery remains aligned with client expectations and contractual obligations.
• Facilitate clear communication between clients and internal stakeholders to promote collaboration, transparency, and timely resolution of issues.
• Participate in regular client meetings and business reviews to discuss service performance, priorities, challenges, and opportunities for improvement.
• Monitor account performance and customer feedback, identifying trends and opportunities to enhance service quality and overall client satisfaction.
• Proactively address client concerns and coordinate resources across the organization to resolve issues effectively and minimize operational disruptions.
• Support the implementation of new initiatives, process improvements, and operational changes affecting assigned accounts.
• Maintain accurate account documentation, action plans, meeting notes, and performance reporting.
• Prepare and present client-facing reports and performance updates, ensuring stakeholders remain informed of progress and key initiatives.
• Act as an advocate for the customer by communicating client priorities, concerns, and feedback to internal teams.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

Bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field preferred; plus 3–5 years of experience in account management, client services, customer experience, operations support, or a related field. Equivalent combination of education and experience will be considered.

Knowledge, Skills, And Abilities

Knowledge of account management, customer service, and client relationship management practices. Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. Ability to manage multiple client accounts, prioritize competing demands, and follow through on commitments in a fast-paced environment. Strong communication, problem-solving, and relationship-building skills, with the ability to work effectively with clients and cross-functional teams. Detail-oriented with the ability to analyze account performance, identify service issues, and support resolution efforts. Demonstrated ability to coordinate activities, maintain accurate documentation, and communicate effectively with stakeholders at all levels. Strong organizational and time management skills with a focus on customer satisfaction and continuous improvement.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level

While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, see clearly and talk or hear. The employee must occasionally lift and/or move up to 10 pounds unassisted.

Working Conditions

Noise level in the work environment is usually moderate. Work is performed climate-controlled environment in an office setting with adequate ventilation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.