Strategic Account Manager, Legal eDiscovery

Complete Legal; St. Louis (MO); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Complete Legal is seeking an Account Manager to develop and manage relations with law firms, corporate legal teams, and litigation groups, supporting eDiscovery and related services. The role emphasizes consultative sales, trusted-advisor capabilities, and technology-enabled service delivery.

You will engage attorneys and support teams, identify growth opportunities, and coordinate cross-functional delivery while ensuring client satisfaction and long-term partnerships.

Qualifications

• Excellent interpersonal, communication, and presentation skills.
• Strong problem-solving and proactive, client-first mindset.
• Ability to manage multiple projects in a fast-paced environment.
• Proficiency with CRM tools (Salesforce, HubSpot) and MS Office.

Responsibilities

• Serve as the main point of contact for assigned clients, building and maintaining strong, long-term relationships.
• Understand client goals and business objectives to identify growth opportunities.
• Monitor account performance, prepare reports, and present strategic recommendations.
• Coordinate with internal teams to ensure timely and successful delivery of solutions.
• Resolve client issues and concerns promptly, escalating as necessary.
• Manage contract renewals, upselling, and cross-selling opportunities.
• Maintain accurate client records, communications, and forecasting in CRM systems.
• Collaborate with Sales and Marketing to support client retention and engagement.

Skills

Interpersonal skills

Communication

Presentation skills

Problem solving

Project management

CRM tools

MS Office

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

Complete Legal is seeking an Account Manager to develop and manage relations with law firms, corporate legal teams, and litigation groups, supporting eDiscovery and related services. The role emphasizes consultative sales, trusted-advisor capabilities, and technology-enabled service delivery.

You will engage attorneys and support teams, identify growth opportunities, and coordinate cross-functional delivery while ensuring client satisfaction and long-term partnerships.