Strategic Account Manager, IT Staffing & Tech Solutions

Ledelsea; Minnesota; On-site; USD 70,000 - 100,000; Full time

Job summary

Ledelsea is seeking an Account Manager to serve as the primary contact for client accounts, ensuring successful delivery of staffing and technology services. The role focuses on building strong client relationships, understanding hiring needs, coordinating with recruiters, and expanding partnerships.

You will work with sales, recruitment, and delivery teams to provide high-quality talent and exceptional service while identifying opportunities to grow existing accounts.

Qualifications

• 2+ years of experience in account management, client success, recruiting, or IT staffing.
• Strong communication and relationship-building skills.
• Ability to manage multiple clients and priorities in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Professional presentation and customer service skills.
• Proficiency with Microsoft Office and CRM/ATS platforms.
• Experience working in IT staffing or technology services.
• Recruiting experience with technical positions.
• Experience supporting enterprise or commercial clients.
• Understanding of the staffing lifecycle from requirement intake through consultant onboarding.

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong relationships with hiring managers, procurement teams, and key stakeholders
• Understand client hiring needs and coordinate with recruiters to deliver qualified candidates
• Conduct regular client check-ins to ensure satisfaction and address any concerns proactively
• Manage interview scheduling, candidate feedback, onboarding, and ongoing consultant engagement
• Identify opportunities to expand existing accounts through additional staffing and technology services
• Collaborate with recruitment teams to prioritize hiring needs and improve delivery timelines
• Monitor account activity, consultant performance, and client satisfaction
• Resolve client issues quickly and ensure a high level of service
• Maintain accurate account updates and activity within CRM systems

Skills

Communication

Relationship management

Organizational skills

Problem solving

Customer service

Tools

Microsoft Office

CRM/ATS platforms

Job description

Ledelsea is seeking an Account Manager to serve as the primary contact for client accounts, ensuring successful delivery of staffing and technology services. The role focuses on building strong client relationships, understanding hiring needs, coordinating with recruiters, and expanding partnerships.

You will work with sales, recruitment, and delivery teams to provide high-quality talent and exceptional service while identifying opportunities to grow existing accounts.