Account Manager

Downstream Systems; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Company equity — be an owner

Paid time off, holidays, and floating

Job summary

Downstream Systems Pty Ltd is seeking an Account Manager to support and grow relationships with existing customers. This role focuses on retention, growth opportunities, and re-engaging past customers across our site services, waste, and equipment offerings.

The position is hybrid with a requirement to commute to our Richardson, TX headquarters. Ideal candidates have 3–5 years of sales experience and a proven ability to manage complex multi-location accounts in a consultative selling style.

Qualifications

• 3–5 years of sales experience.
• Experience with complex, multi-location accounts.
• Strong in consultative selling.
• Organized, accountable, and comfortable owning a revenue number.

Responsibilities

• Manage existing customer relationships to maximize retention and growth.
• Identify upsell opportunities across site services, waste and equipment solutions.
• Develop and execute account plans with cross-functional teams.
• Conduct 2–3 in-person visits per the hybrid model and support customers in using Downstream's platform.

Skills

Sales experience

Multi-location accounts

Consultative selling

Account ownership

Job description

• Remote Job

Job Description

This is a remote position.

About Downstream

Downstream is a marketplace platform transforming the waste and construction industries from the ground up. We're on a mission to bring simplicity, transparency, and sustainability to two of the most essential — but often overlooked — sectors of our economy.

We make it easy for contractors, builders, and businesses to find and book critical services like dumpster rentals, hauling, site services, and equipment — all in a few clicks. No endless calls, no confusing pricing, no waiting around. Our platform connects customers with vetted, reliable providers so they can get what they need, when they need it.

We're not just about convenience — we're about impact. By streamlining logistics and digitizing the supply chain, we're helping reduce waste, cut emissions, and build a cleaner, more sustainable future. Let’s build better, together.

About the role

We're looking for an Account Manager to help support and grow relationships with existing Downstream customers. This is a great opportunity for someone with sales, customer success, or account management experience who wants to develop their skills in a fast‑paced, high‑growth environment.

You'll work with current customers to help them get the most value from Downstream's platform and services — focusing on retention, growth opportunities, re‑engaging past customers, and supporting customers across our full range of offerings, including site services, waste, and equipment solutions.

You'll join a collaborative team, build strong client relationships, learn a consultative sales process, and grow your career in account management.

Please note: this is a hybrid role with a requirement to commute to Downstream's headquarters in Richardson, TX.

Requirements

Role specifics

• Book of business capacity: $3M GMV / $800k net revenue
• Owned account types: full catalog — site services, waste, heavy equipment
• Weekly activity: 75–100 calls, 75 emails, 30 LinkedIn touches, 2–3 in-person visits
• Core focus: upper mid-market account management
• Primary ICP: multi-regional retail general contractors and tenant build‑out firms

Who you are

• 3–5 years of sales experience
• Experience with complex, multi-location accounts
• Strong in consultative selling
• Organized, accountable, and comfortable owning a revenue number

Downstream is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

• Medical, dental, and vision insurance
• 401(k) with a company match
• Company equity — be an owner in what we’re building
• Paid time off, paid holidays, and floating holidays