Strategic Account Manager | Hybrid, Growth & Retention

Hivelocity Inc; Austin (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hivelocity Inc. in Austin, TX is seeking an Account Manager to manage a portfolio of existing customers, deliver high-quality support, and drive revenue growth. The role focuses on building client relationships, executing account management activities, and expanding services through renewals and upselling.

You will work with internal teams to ensure a seamless customer experience, monitor health and usage, and deliver proactive communication to leadership and stakeholders.

Qualifications

• 2+ years of experience in account management, customer success, or client services in tech/SaaS or infrastructure.
• Proven ability to meet or exceed revenue targets.
• Strong relationship-building and interpersonal skills with a customer-focused approach.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple accounts and priorities.
• Experience with CRM systems such as HubSpot or Salesforce.
• Ability to understand customer needs and align solutions to business objectives.
• Ability to work cross-functionally in a fast-paced environment.
• Bachelor’s degree preferred but not required.

Responsibilities

• Manage a portfolio of existing customer accounts to ensure satisfaction, retention, and long-term partnership.
• Serve as the primary point of contact for customer inquiries, requests, and escalations.
• Build strong, consultative relationships with key stakeholders and decision-makers.
• Identify opportunities for account growth through renewals, upselling, and cross-selling.
• Achieve revenue targets associated with assigned accounts.
• Conduct Quarterly Business Reviews (QBRs) with customers, including both operational and executive stakeholders.
• Develop and maintain account plans aligned with customer goals and business objectives.
• Guide customers through lifecycle stages including onboarding, renewals, and service.
• Partner with internal teams (sales, support, product, operations) to deliver solutions and resolve issues.
• Monitor customer health, usage trends, and engagement to proactively identify risks or issues.
• Maintain accurate account records, activity tracking, and forecasts in CRM systems (e.g., HubSpot).
• Provide customer feedback and insights to internal teams to support product and service improvements.
• Communicate progress, risks, and updates clearly to leadership and stakeholders.

Skills

Relationship-building

Communication

Organization

Customer focus

Account management

Education

Bachelor’s degree preferred

Tools

HubSpot

Salesforce

Job description

Hivelocity Inc. in Austin, TX is seeking an Account Manager to manage a portfolio of existing customers, deliver high-quality support, and drive revenue growth. The role focuses on building client relationships, executing account management activities, and expanding services through renewals and upselling.

You will work with internal teams to ensure a seamless customer experience, monitor health and usage, and deliver proactive communication to leadership and stakeholders.