SaaS Account Growth Manager - Hybrid Austin

Tillo; Austin (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible healthcare plan including,医疗,

20 days PTO per annum (plus an extra #

401(K) - up to 3% match

Employee Incentive Scheme

Access to Tillo’s Storefront with gift

Hybrid Working

Top spec equipment including laptop,鼠标

Anniversary gifts

Monthly breakfasts, drinks, snacks and

Team Learning & Development budget

Job summary

Tillo, based in Austin, is seeking an Account Manager to support the commercial team and brand partners, driving revenue growth and onboarding customers to our API. You will manage a U.S. portfolio, deepen relationships, and ensure excellent service through renewal cycles.

The role emphasizes cross-functional collaboration, upselling relevant services, and acting as the liaison between customers and technical teams. Hybrid work in Austin is offered.

Qualifications

• 3+ years of Account Management in a B2B SaaS environment or willingness to work in SaaS

Responsibilities

• Own and execute account growth plans across a portfolio of U.S. brand partners, with accountability for revenue and face-value sales growth.
• Build trusted relationships across multiple stakeholders within each partner, from day-to-day contacts through senior decision-makers.
• Lead regular business reviews with key partners, using performance insights to identify growth opportunities and agree on next steps.
• Support existing customers and ensure they receive the highest level of customer service.
• Upsell additional services that are relevant and of interest to customers.
• Act as a bridge between our technical teams and customers.
• Provide feedback from customers to internal teams.
• Administer and use various platforms and systems.

Skills

Account growth planning

Relationship building

Excellent communication

Negotiation

Analytical mindset

Commercially driven

Multitasking

Attention to detail

Self-motivated

Organized

Job description

Tillo, based in Austin, is seeking an Account Manager to support the commercial team and brand partners, driving revenue growth and onboarding customers to our API. You will manage a U.S. portfolio, deepen relationships, and ensure excellent service through renewal cycles.

The role emphasizes cross-functional collaboration, upselling relevant services, and acting as the liaison between customers and technical teams. Hybrid work in Austin is offered.