Strategic Account Manager | Hybrid Growth & Renewals

Dow Jones & Company, Inc.; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Wellness Resources

Education Benefits

Family Care Benefits & Caregiving

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones & Company, Inc. is seeking an Account Manager to collaborate with customers across Risk and Compliance, Factiva, and Newswires product lines.

You will manage relationships, uncover opportunities, and drive renewals while working with cross-functional teams in a hybrid environment. The role emphasizes building trust, increasing revenue through upsell and cross-sell, and ensuring customer success with proactive training and adoption.

Qualifications

• 3+ years sales experience selling solutions to corporate or financial customers.
• Ability to work in cross-functional and geographically dispersed teams and to work independently when required.
• Excellent written and verbal communication to articulate value propositions to prospects and customers.
• Strong results orientation with drive to achieve new business goals in a complex environment.
• Strong business acumen and awareness to build credibility and spot opportunities in a peer group or sector.
• Strong time management to manage tasks in a fast-paced setting and track progress against goals.
• Experience with Risk & Compliance is advantageous.
• Bachelor's degree level education is required.

Responsibilities

• Account management: build strong customer relationships and address needs to resolve issues.
• Generate new streams of revenue through sales of relevant products and services.
• Identify opportunities to grow revenue within the account through up-selling and cross-selling.
• Maintain high customer satisfaction through regular communication and strong relationships.
• Develop and execute plans to manage strategic account renewals.

Skills

Sales experience

Cross-functional teamwork

Communication skills

Results oriented

Business acumen

Time management

Independent work

Risk & Compliance experience (adv)

Education

Bachelor's degree

Job description

Dow Jones & Company, Inc. is seeking an Account Manager to collaborate with customers across Risk and Compliance, Factiva, and Newswires product lines.

You will manage relationships, uncover opportunities, and drive renewals while working with cross-functional teams in a hybrid environment. The role emphasizes building trust, increasing revenue through upsell and cross-sell, and ensuring customer success with proactive training and adoption.