Account Manager

Dow Jones & Company, Inc.; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Wellness Resources

Education Benefits

Family Care Benefits & Caregiving

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones & Company, Inc. is seeking an Account Manager to collaborate with customers across Risk and Compliance, Factiva, and Newswires product lines.

You will manage relationships, uncover opportunities, and drive renewals while working with cross-functional teams in a hybrid environment. The role emphasizes building trust, increasing revenue through upsell and cross-sell, and ensuring customer success with proactive training and adoption.

Qualifications

• 3+ years sales experience selling solutions to corporate or financial customers.
• Ability to work in cross-functional and geographically dispersed teams and to work independently when required.
• Excellent written and verbal communication to articulate value propositions to prospects and customers.
• Strong results orientation with drive to achieve new business goals in a complex environment.
• Strong business acumen and awareness to build credibility and spot opportunities in a peer group or sector.
• Strong time management to manage tasks in a fast-paced setting and track progress against goals.
• Experience with Risk & Compliance is advantageous.
• Bachelor's degree level education is required.

Responsibilities

• Account management: build strong customer relationships and address needs to resolve issues.
• Generate new streams of revenue through sales of relevant products and services.
• Identify opportunities to grow revenue within the account through up-selling and cross-selling.
• Maintain high customer satisfaction through regular communication and strong relationships.
• Develop and execute plans to manage strategic account renewals.

Skills

Sales experience

Cross-functional teamwork

Communication skills

Results oriented

Business acumen

Time management

Independent work

Risk & Compliance experience (adv)

Education

Bachelor's degree

Job description

About the Role

Our Business Intelligence team is seeking an Account Manager to work with customers and prospects across our Risk and Compliance, Factiva, and Newswires solution lines.

You Will

• ACCOUNT MANAGEMENT: Provide a high level of account management service, by building excellent customer relationships, understanding our customers' businesses, and resolving issues in a timely manner; understand competitor solutions the customer is using and the customer's current and developing needs
• NEW BUSINESS OPPORTUNITY: Generate new streams of revenue through sales of products and services which address prospects business needs
• CUSTOMER GROWTH: Identify opportunities for increasing revenue within the account territory via up-selling and cross-selling
• CUSTOMER SATISFACTION: Maintain high levels of customer satisfaction through regular communication with all customers, and build solid working relationships with each customer
• SUCCESSFUL RENEWALS: Develop and execute on plans to manage strategic account renewals.
• ROLLOUT AND ADOPTION: Ensure appropriate levels of customer training and awareness are provided by closely partnering with the Customer Engagement team
• PRODUCT & MARKET KNOWLEDGE: Clearly express the value proposition and benefits of the Dow Jones products and solutions to specific sectors and markets, and use this knowledge to help increase the value and adoption of our solutions by our customers
• FORECASTING: Manage Sales Forecast and Pipeline to ensure clear reporting of forthcoming renewals, additional sales opportunities, plus the associated revenue and timescales

You Have

• 3+ years sales experience and a proven track record of success in selling solutions to corporate or financial customers
• The ability to work well in cross-functional and geographically dispersed teams, as well as being highly self motivated and able work independently when required
• Excellent communication skills (both written and verbal) to ensure the Dow Jones value position is clearly articulated to our prospects and customers
• Strong results orientation, with the commitment and drive to achieve new business goals in a complex business environment
• Strong level of business acumen and awareness to help build credibility with the customer, spot potential opportunities within a peer group or industry sector, and express the benefits of Dow Jones in an appropriate business context
• Strong time management skills, with an ability to manage tasks in a fast paced environment, and track progress against appropriate activity goals
• Experience working with, or within, Risk & Compliance functions would be an advantage
• Educated to Bachelor’s degree level

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Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

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