Strategic Account Manager - Hybrid (Charlotte)

Compass Group USA; Charlotte (NC); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Foodbuy, a Compass Group USA subsidiary, seeks an Account Management Manager in Charlotte for a hybrid, customer-facing role focused on retention, growth, and program excellence across assigned customers.

The position emphasizes strategic relationship management, cross-functional collaboration, and delivering cost-reduction, sustainability, and program adoption gains with executives and clients.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 4+ years’ experience in account management or customer success.
• Ability to build effective long-term interpersonal relationships across functions.
• Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
• Up to 30% Travel Annually

Responsibilities

• Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
• Become a trusted advisor for customers by developing expertise in a broad range of programs and the unique needs of assigned customers.
• Create, develop, and maintain strong relationships with customers to grow business volumes.
• Manage all aspects of customer contract requirements using project management planning tools.
• Facilitate cross-functional activities to help ensure customer satisfaction and program growth.
• Create clear and concise written materials and presentations (e.g., strategic account plans, executive business reviews)
• Facilitate customer meetings in a timely and actionable manner.
• Work in a team environment to support customers, company, and suppliers.
• Visit each client frequently to review product adoption, showcase new or upcoming programs, and align on mutual goals.
• Provide training and support to customers utilizing company technology and reporting platforms.
• Responsible for health of customer relationship, including regular and timely communication.
• Develop, maintain, and prospect relationships with key customer representatives.
• Develop and maintain strong knowledge of all program offerings, business solutions and services available to customers.

Skills

Account management

Customer success

Relationship building

Cross-functional collaboration

Microsoft Excel

PowerPivot

PowerPoint

Travel readiness

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

PowerPivot

Word

PowerPoint

Job description

Foodbuy, a Compass Group USA subsidiary, seeks an Account Management Manager in Charlotte for a hybrid, customer-facing role focused on retention, growth, and program excellence across assigned customers.

The position emphasizes strategic relationship management, cross-functional collaboration, and delivering cost-reduction, sustainability, and program adoption gains with executives and clients.