Strategic Account Manager: Renewals & Growth (Foodservice)

Nutritics; Boston (MA); À distance; USD 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Paid Time Off (PTO)

Training & Development Programs

Health & wellbeing budget

401(k) retirement plan with company i

Life and Disability insurance

Career progression into Sales

Résumé du poste

Nutritics is seeking a commercially minded Account Manager to join our North American commercial team. You will manage a portfolio of key account relationships across higher education dining, corporate hospitality, grocers, and restaurant groups.

Your primary mission will be to maintain high retention on core back of house operational software accounts and lead strategic cross-sell initiatives to expand clients into Nutritics' platform unlocking advanced sustainability tracking and allergen

Qualifications

• Strong negotiation & communication skills and experience handling commercial discussions directly with customers.
• Ability to identify and close upsell/cross-sell opportunities within an existing customer base.
• Analytical mindset with experience tracking revenue performance and customer retention metrics.
• Self-starter mentality with a passion for hitting and exceeding revenue targets.
• Experience with CRM and Q2C (Quote-to-Cash) tools is a plus but not required.
• Previous experience in Foodservice and/or nutrition is an advantage but not essential.

Responsabilités

• Own the renewals process for an assigned book of business, ensuring a high retention rate and maximising expansion opportunities.
• Negotiate contract renewals directly with customers, handling pricing discussions, upsell offers, and any necessary escalations.
• Leverage pricing discretion to apply price increases where possible and drive additional revenue growth.
• Identify and close upsell and cross-sell opportunities, working closely with Customer Success and Sales teams.
• Forecast and track renewal performance, ensuring transparency in renewal revenue, churn risks, and growth opportunities.
• Optimise the renewals playbook, refining outreach strategies, negotiation tactics, and pricing models.
• Work closely with the finance function to understand current processes and drive the business forward by updating and optimising those processes in collaboration with the finance and commercial teams.

Connaissances

Negotiation

CRM experience

Upsell/Cross-sell

Revenue analytics

Communication

Strategic thinking

Outils

CRM software

Description du poste

Nutritics is seeking a commercially minded Account Manager to join our North American commercial team. You will manage a portfolio of key account relationships across higher education dining, corporate hospitality, grocers, and restaurant groups.

Your primary mission will be to maintain high retention on core back of house operational software accounts and lead strategic cross-sell initiatives to expand clients into Nutritics' platform unlocking advanced sustainability tracking and allergen