CRM Product Specialist: Dynamics 365 Pro (Hybrid, Charlotte)

Compass Group USA; Charlotte (NC); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Foodbuy within Compass Group USA seeks a CRM Product Specialist to support technology integrations and enhancements with a strong focus on data reporting, data modeling, and CRM optimization. The role emphasizes collaboration across departments, stakeholder management, and ensuring successful CRM project delivery.

The position is hybrid in Charlotte, NC, requiring some travel to the corporate office and interaction with internal users, suppliers, and partners to improve the user experience and

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 3+ years’ experience in a supply chain function, finance, business administration, or statistics.
• Prior related experience with Dynamics 365, Procure-to-Pay (P2P), eProcurement, Sitecore, Microsoft Power BI.

Responsibilities

• Solid knowledge of the Dynamics 365 (CRM) and other relevant applications.
• Managing stakeholders exp
• ectations and fostering positive relationships with the businesses within the business
• Streamline CRM implementation processes to ensure efficiencies are achieved
• Knowledge of project status with Product Owner
• Create effective testing processes to ensure projects reach completion
• Manage technology enhancement requests for business participants
• Collaborate with all departments/teams to provide the best possible user experience
• Support third party technology partners with CRM projects & enhancements
• Lead projects to successful outcome; build subject comprehension to understand risks and roadblocks
• Recognize and solve problems quickly
• Conduct requirement gathering sessions for requested enhancements & participate in system trainings for internal users
• Establish criteria and implement tools to measure user adoption and departmental performance usage
• Provide Level 2 support for business inquiries associated with new and existing functionality, assisting IT with the development of Technical Design Documentation
• Participate in ad hoc projects

Tools

Dynamics 365 (CRM)

Procure-to-Pay (P2P)

eProcurement

Sitecore

Microsoft Power BI

Job description

Foodbuy within Compass Group USA seeks a CRM Product Specialist to support technology integrations and enhancements with a strong focus on data reporting, data modeling, and CRM optimization. The role emphasizes collaboration across departments, stakeholder management, and ensuring successful CRM project delivery.

The position is hybrid in Charlotte, NC, requiring some travel to the corporate office and interaction with internal users, suppliers, and partners to improve the user experience and